Total Years of Experience: 14 Years, 1 Months
October 2019
To Present
Web Developer
at freelance
Location :
Lebanon - Beirut
working as a freelance web developer.
May 2019
To September 2019
Mobile and laptop Service Center Supervisor
at Talaco
Location :
Lebanon - Beirut
1. Create job descriptions for Technical Team.
2. Create job descriptions for Stock Keeper.
3. Create a job description for Customer Care Agent.
4. Delegate tasks and responsibilities based on Job Descriptions.
5. Create a new repair workflow for all repairs in and out of the service center.
6. Create Spare Part Logic for automated stock replenishment in Head Office and Branches.
7. Create a service campaign to increase the repair load in Head Office and Branches.
8. Create a marketing campaign to boost market knowledge for the availability of service in different
branches and showrooms.
9. Created the concept of pick and deliver mobiles for repair from customer locations to boost customer
satisfaction.
10. Created service contracts with other Authorized Service Centers for the benefit of both parties. Commission based on repair load provided.
11. Created Memo related to different key features for the service center. (how to use the APPs, how to re-
quest discounts.
2. Create job descriptions for Stock Keeper.
3. Create a job description for Customer Care Agent.
4. Delegate tasks and responsibilities based on Job Descriptions.
5. Create a new repair workflow for all repairs in and out of the service center.
6. Create Spare Part Logic for automated stock replenishment in Head Office and Branches.
7. Create a service campaign to increase the repair load in Head Office and Branches.
8. Create a marketing campaign to boost market knowledge for the availability of service in different
branches and showrooms.
9. Created the concept of pick and deliver mobiles for repair from customer locations to boost customer
satisfaction.
10. Created service contracts with other Authorized Service Centers for the benefit of both parties. Commission based on repair load provided.
11. Created Memo related to different key features for the service center. (how to use the APPs, how to re-
quest discounts.
April 2016
To March 2017
channel service manager
at Huawei Technologies
Location :
Lebanon - Beirut
channel service manager for the Huawei mobiles.
A7 Terminal.
A7 Terminal.
April 2013
To March 2016
Operations And Customer Service Manager
at AC Holding, Comtek.
Location :
Lebanon - Beirut
SAMSUNG Customer service center manager on HHP. hand held mobile.
October 2012
To March 2013
Shop Manager
at Azadea
Location :
Lebanon - Beirut
assist in opening and establishing a new Apple premium shop in lebanon.
January 2010
To September 2012
Technical Consultant
at Espace Buro
Location :
Lebanon - Beirut
HP Technical Consultant in Imaging and Printing
March 2009
To December 2009
Apple Senior Technician
at Teletrade Computer Systems
Location :
Lebanon - Beirut
Apple Senior Technician
January 2008
To March 2009
Apple Certified Macintosh Technician
at ADKom
Location :
Lebanon
Supporting Software and Hardware problems on all Apple Products including the xServe
Share on Facebook
Share on Twitter
Share Via Email