Supervisor, Service Advisor
RENAULT SERVICES
Total years of experience :10 years, 10 Months
Ascertains automotive problems and services by listening to
customer’s description of symptoms, Clarifying description
of problems, conducting inspections, taking test drives,
checking vehicle maintenance records, examining service
schedules
* Maintains customer report by explaining estimates and
expected return of vehicle, obtaining customer’s approval of
estimates, obtaining and providing contact telephone
numbers, answering questions and concerns, arranging
towing and temporary transportation
* Prepares repair orders (RO) by describing symptoms,
problems, and causes discovered, as well as repairs and
services required, obtaining approval signatures. entering RO
into service database system
* Consult with mechanics about necessary repairs and possible
alternatives to expensive work
* Manage and oversee the service center’s workflow and
scheduling
* Develops estimates by costing materials, supplies, and
labour, calculating customer’s payment, including
deductibles
6+ Years) Education
Renault Services - Warranty Manger
Nagercoil, Tamil Nādu.
06/2020 - Current
* Processes warranty claims on a timely basis for each franchise
or distributor
* Process all warranty paperwork to ensure proper
documentation
* Verifies criteria required by factory or distributor
* Reconciles all warranty receivables with payments through the
appropriate accounting schedule
* Points credits on computer
* Resubmits all rejected claims promptly or receives
authorization to write them off
* Followers up on payment of outstanding claims
* Tracks warranty parts by tagging with repair order number,
date of replacement and date on which part may be disposed
of
* Arranges for parts to be shipped to the factory or distributor or
to be scrapped
* Files and maintains all service records as required by the
warrantor
* Keeps informed of all factory recalls and bulletins
* Assists with body shop warranty claims as needed
* Assists with any clerical needs as directed by the fixed
operations manager or the controller
* Maintains a professional appearance and a neat work area
* Performs other duties as assigned