Berny Andrew, IT Engineer

Berny Andrew

IT Engineer

High Spirits - ADNH | Uniglobe Holding

Lieu
Émirats Arabes Unis
Éducation
Master, Computers And Information Science
Expérience
5 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 5 Mois

IT Engineer à High Spirits - ADNH | Uniglobe Holding
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis octobre 2020

Led successful ERP system implementations, optimizing performance and efficiency resulting in substantial ROI and profit margin increases. Oversaw end to end client infrastructure deployment reducing downtime and boosting overall productivity. Collaborated in a rapid-response team, resolving escalated application issues within 24 to 48 hours for uninterrupted business operations. Implemented a robust disaster recovery solution, reducing downtime and enabling swift application recovery. Served as the main escalation point for the help desk ticketing system, achieving a 95 percentage issue resolution rate. Provided adept technical support for Focus 8 and Right ERP and web-based applications, analyzing, diagnosing, and escalating issues as needed. Optimized Point of Sales and ERP applications, focusing on Inventory Accounting, and Finance modules. Managed deployment and maintenance of company IT assets, ensuring adherence to best practices. Demonstrated precision in resolving software issues, achieving 100 accuracy rate with zero downtime. Proposed and implemented a comprehensive reporting framework for enhanced infrastructure evaluation and strategy implementation.

IT Support Engineer à Uniglobe Holding
  • Émirats Arabes Unis - Ajman
  • novembre 2019 à janvier 2020

Key contributor to a 20 perc efficiency boost via successful implementation of a cutting-edge software package and new workflow. Mentored teams and clients, ensuring a 99.9 perc uptime by meticulously executing releases, upgrades, and patches under change management protocols. Developed and maintained comprehensive documentation, acting as a liaison with clients for planning and executing technical tasks. Skilled in repairing and installing various automation equipment. Provided adept software support for Focus 7, 8, Right ERP, and web-based applications, troubleshooting and resolving user-reported issues. Investigated and swiftly resolved software bugs, reducing first call resolution time by 50 perc and increasing customer satisfaction by 20 perc

IT Executive à Westwood Hotels LLC - Radisson Blu
  • Émirats Arabes Unis - Ajman
  • septembre 2018 à janvier 2020

Adept in analytical problem-solving, designing, creating, and rigorously testing software solutions. Ensured seamless third-party software integration with ERP systems and managed WD QNAP systems, implementing backup procedures. Resolved network and telecommunication issues for uninterrupted operations. Evaluated end-users\' needs, devising innovative technical solutions. Configured and administered IP TVs for optimal functionality. Provided comprehensive ERP support, particularly focusing on critical modules. Proactively monitored and managed network and system performance. Maintained detailed logs for future reference and continuous improvement. Spearheaded backup, recovery, and continuity process definition and implementation, overseeing infrastructure management for uninterrupted operation

IT Technical Support à HBC LLC
  • Émirats Arabes Unis - Ajman
  • septembre 2017 à janvier 2018

Executed system configurations and security upgrades, enhancing performance and ensuring data integrity. Managed CCTV systems, diagnosing and resolving malfunctions for uninterrupted surveillance operations. Administered time and attendance machines for accurate tracking. Customized ERP software for streamlined operations. Proficiently handled Sophos security server administration and antivirus support. Spearheaded a process overhaul, reducing customer support tickets by 50 perc. Diagnosed and resolved technical issues, achieving a 25 perc increase in customer satisfaction through optimized support processes.

Éducation

Master, Computers And Information Science
  • à Rajagiri College of Computer Science
  • janvier 2024

Masters in computer applications

Baccalauréat, Physics
  • à Rajagiri College of Computer Science
  • janvier 2024

Main -Physics , Sub - Electronics and Maths

Master, Master of Computer Applications
  • à Rajagiri College of Computer Science
  • janvier 2017

Computer Applications and Networking's

Baccalauréat, Bachelor of Science in Physics
  • à Aquinas College.
  • janvier 2013

Detail study in physics and electronics

Specialties & Skills

Field Support
IT Consultancy
ERP Systems
Windows Server Administration
IT Technical Support
Sophos Security
MFG/PRO (ERP)
ACCOUNTING
INNOVATION
E-COMMERCE
DISASTER RECOVERY
DISASTER RECOVERY SOLUTION
HOSPITALITY
INFRASTRUCTURE
INSTALLATION
Microsoft SQL
File server
Unifi Device wifi Control
ERP Support administration
Hik vision camera / NVR Configurations and Administrations
Domain Controllers
CISCO Devices
Windows platforms
IT Project Management
VMWare Administration
Zkteco Device management
Windows Server Management
Active Directory
Microsoft Azure
Remote Support
Problem solving
Troubleshooting Technical issues
Customer services
Networking Switches
Application Support
LAN / WAN Architecture
Knowledge of routing and switching protocols
VPN / Dell SonicWALL
WD Cloud management
Tpos Printers / POS Machines Configuration

Langues

Anglais
Expert
Hindi
Expert

Formation et Diplômes

CISCO- Network Routing and Switching Associate Level (Certificat)
Date de la formation:
March 2020
Data Analytics- Foundations , Data Everywhere (Certificat)
Date de la formation:
July 2021
Windows Server Management and Security (Certificat)
Date de la formation:
January 2021

Loisirs

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