Senior Account Manager
IML Group
Total years of experience :16 years, 2 Months
•Retain and profitably grows firm volume, sales, and profitability through proactive management of assigned large-customer Relationship.
•Identifying the need of the clients and providing the appropriate solutions from Vodafone
•Provide telecommunication solution and after sales service to the Corporate.
•Complete details of each and every account in terms of e-mails etc.
•Create a positive image of the brand in the corporate market through planned activities like service
workshops. Build Loyalty of Corporate customers
through various promotions
•Penetrate assigned accounts by providing new or additional products or services to current buyers sell the Company complete offering of products and services.
•Lead all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
•Develop customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company Investments, and establishes a clear action plan for success. Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring Satisfaction.
•Handled 6 Member Sales Team.
•Provided the team with a vision of the project objectives.
•Motivate and inspire team members.
•Lead by setting good example behavior consistent with words.
•Train and help develop team members; help resolve dysfunctional behaviors.
•Facilitate problem solving and collaboration.
•Strive for team consensus and win-win agreements.
•Ensure discussions and decisions lead toward closure.
•Maintain healthy group dynamics.
•Intervene when necessary to aid the group in resolving issues.
•Assure that the team members have the necessary training to effectively participate on the team.
•Encourage creativity, risk-taking, and constant improvement.
•Recognize and celebrate team and team member accomplishments and exceptional performance.
Job Responsibilities:
• Retain and profitably grows firm volume, sales, and profitability through proactive management of assigned large-customer Relationship.
• Identifying the need of the clients and providing the Appropriate ICT Solutions
• Register Immediately deal to obtain competitive advantages of pricing
• Identifying the projects in Qatar approach them in the right time for ICT solutions
• Work closely with Consultants, Contractors, Project Managers & Clients
• Work Closely with Vendors to provide appropriate solution for clients
• Create a positive image of the brand in the corporate market through planned activities like service workshops, Product information’s
• Penetrate assigned accounts by providing new or additional products or services to current buyers sell the Company complete offering of products and services.
• Lead all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
• Develop customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company Investments, and establishes a clear action plan for success. Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring Satisfaction.
• Facilitate problem solving and collaboration.
• Ensure discussions and decisions lead toward closure.
• Maintain healthy group dynamics.
• Intervene when necessary to aid the group in resolving issues.
• Certifications in the following
Soho-Certified
Alcatel Certification
Avaya Certification
Telephony Communication Technologies is an ICT solution company
•To provide Mashreq customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free service.
•Be imaginative and creative in the delivery of customer service.
•Proactively work towards satisfying the needs of the customer
•Profile each and every customer met to understand their needs.
•Conduct regular business calls and presentation to prospective clients.
•Conducts periodic calls to existing clients to determine their perception of the bank’s product and service quality as well as explore opportunities for cross-selling and relationship improvement.
•Takes advantage of every opportunity to cross-sell the bank’s product and services to clients inquiring and transacting with the branch.
•Improve service levels at the branches. Take ownership of customer complaint resolution. Report indicators accurately at the required frequency.
•Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also support and coach new staff.
•Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
•Customer acquisition through sales walk-ins and through tracking the activities viz. contracts to appointments kept and appointment kept to sales.
•Meeting with the set service standards (indicators and surveys).
•Implementation of the CHAP- Complaint Handling and Analysis Process.
Completed Certificate in Marketing Awarded By Asia Pacific Marketing Federation Subjects Covered