General Manager
Business Technology Solutions
Total years of experience :24 years, 1 Months
• Manage teams of IT consultancy for many companies including Infrastructure, IT budget, Applications, Security, backup plans and ERP.
• Study the values of applying new technologies and its values to company business.
• Manage many integrating projects between local or foreign software with ERP solutions.
• Manage projects of IT infrastructures such as Data centers, UPS, and Firefighting, and Raised floor, passive and active solutions.
• Planning of Disaster recovery and business continuity projects.
• Assessment for IT services for many companies.
• Audit services, polices, SOPs, SLAs and contracts for many companies.
• Audit applying of SOPs for clients.
• Audit and approve design and implementations for CCTV, Access control systems.
• Complete plan for I.T for the Group, structure - Data centers - Networking design and implementation - Security - Applications, ERP Microsoft AX 2012 - Sales application to use handheld for sales process.
• Manage project of integration between sales buzz application with ERP Microsoft AX 2012.
• Design infrastructure of company branches and communications.
• Set a plan for RMS implementation for Supermarket series (Family store).
• Set a plan for database backup, high availability and disaster recovery.
• Establish a call center and ticketing system.
• Set a plan for I.T. Policies and standard procedure.
• Following up the activities with System administrator, networks administrator, DBA, helpdesk team leader and applications manager.
• Following up activities with the communications department.
• Reviewing SOPs updates and actual usage.
• Monitoring weekly and monthly objectives of IT members.
• Following daily reports from Apps manager, Operation manager and Infrastructure manager.
• Complete plan for I.T organizational chart of the Group, structure - Data centers - Networking design and implementation - Security - Applications, ERP Microsoft AX 2012 - Sales application to use handheld for sales process
• Set a plan for infrastructure of 28 branches and communications.
• Set a plan for Super market series (Family store).
• Set a plan for databases backup, high availability and disaster recovery.
• Establish IT call center and ticketing system.
• Set a plan for I.T. Policies and standard procedure.
• Following up the activities with System administrator, DBA, helpdesk team leader and developers.
• Following up activities with communications department.
• Reviewing SOPs updates and actual using.
• Monitoring weekly and monthly objectives of IT members.
• Following daily reports from Apps manager, Operation manager and Infrastructure manager.
• Complete design and implementation for I.T department as follows:
Network infrastructure Cisco (Switching, Routing and security).
• Microsoft infrastructure (DC, ADC and TMG).
• Oracle ERP (E-business suite R12). (Procure to pay cycle GO live, Order to cache and Manufacturing in process).
• Main data center room (raised floor, UPSs, Cabling, air condition with high availability concept).
• Build an IT department and make selection of IT team members with the HR director.
• Cisco networks including switching, routing, firewall, internet and antivirus server.
• Oracle e-business suite including business analysis, servers’ hardware selection and installation, project management and database backup plan.
• Act as Oracle e-business suite project manager (procure to pay - Order to cache - OPM).
• Establish ticketing system for Sunny Pharmaceutical.
• Perform all I.T. Policies and standard procedure.
• Make studies for applying Oracle MES module (integrations between machines and Oracle E-business suite).
• Following up the activities with System administrator, DBA, helpdesk team leader and developers.
• Following up activities with the communications department.
• Project manager for HR (payroll and attendance).
• Manage IT of (Sunny Medical) a subsidiary company for medicine sales and marketing with its three 3 branches.
• Reviewing SOPs updates and actual usage.
• Monitoring weekly and monthly objectives of IT members.
• Following daily reports from Apps administrator, Network Administrator and Microsoft Administrator.
• Project Manager for the main data center establishment.
• Project Manager for company network infrastructure project.
• Project Manager for Disaster Recovery project.
• Manage network department budget and assets.
• Perform surveys, evaluate, design and/or recommend purchases of network hardware, servers and software licenses.
• Supervise network, and communications teams.
• Install SUN servers for SAP implementations.
• Design and Plan for upgrading company network and SUN servers.
• Communicate with vendors to negotiate the best technical proposals.
• Preparing the bidding of IT equipment such as network devices, servers and software.
• Establish and perform maintenance programs for company assets.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Define IT policies and plan for SharePoint as communications point.
• Write standards and IT SOPs.
• Identify network team objectives to be aligned with company objectives.
• Plan for printers and photocopiers preventive maintenance with help desk team leader.
• Check daily backup for company Database through San storage.
• Study the values of applying new technologies and their benefits to company business.
• Establish and manage the company technical service center.
• Project manager for Fire alarm system installations in Egypt Post allover Egypt governments.
• Administrate, install, upgrade, and maintain Windows environment and Network hardware, software, operating system.
• Performs Windows and Network servers troubleshooting.
• Monitors and maintains Windows and Network servers’ stability.
• Install CCTV systems.
• Make scurvies for UPSs.
• Lead team of 6 members for new installations, and maintenance.
• Plan for preventive maintenance schedule for all company customers.
• Make technical and personal evaluation for the support team.
• Plan for best support performance.
• Plan for building trusted relations with customers.
• Keep support the team aligned with the company's main objectives.
Bachelor's degree in Communication Engineering from Faculty of Electronic Engineering / Menoufia University
