customer service
Middle East Real Estate
Total years of experience :3 years, 6 Months
• Responding promptly to customer enquiries in person or via telephone, letter, email, always in a professional & efficient manner.
• Using the in-house system to record necessary information and instigate actions as required.
• Processing orders, forms, applications and requests for information.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all the company's products, services and procedures.
• Directing requests and unresolved issues to other colleagues.
• Maintaining up to date paper and computer based files and administrative systems.
• Promoting the company’s products and services to customers.
• Handling objections professionally.
My fortes is personal contact with people, a natural urge to organize, plan and manage and quickness while executing different tasks at once. Managed diverse call operations. A smart, conscientious and focused customer representative with extensive experience of operation. Able to converse in a courteous and polite manner. Always paying specific attention to detail, and having a approachable, cheerful and friendly attitude. Currently looking for a suitable customer service position in significant opportunities for career progression.
2008-2009: Nairobi Aviation College (Cabin Crew)
2007: Infosoft Computer College (Certificate in Computer Application)
2002-2006: Kenya Certificate of Secondary Education