Technical Training Development Advisor
Dell- NTT Data Services
Total years of experience :17 years, 0 Months
Function as local lead for Dell Services’ India-based sales training operations, reporting to U.S.-based training leadership, handling day to day local operations
Embedded Performance Consultants assigned to BPO services
Identify quarterly and annual training needs
Assist with the design and development of learning programs
Lead a team of designers and developers
Facilitate and coordinate annual sales conference with team.
Engage actively in coaching for performance development and improvement
Manage the learning and knowledge functions for a global F&A transformation project at EY.
Prepare training strategy and tasks to ensure project success
Create training framework for department based on needs analysis and competency mapping
Prepare training environments and team with IT and business leads to ensure user access to support learning initiatives
Accountable for developing enterprise wide knowledge & learning strategy and materials for the project
Establish and maintain effective relationships with key stakeholders and users across Services Lines, process areas and regions
Reporting to project executives regarding the success of knowledge and learning solutions
Continuous improvement approach to ensure effectiveness and recommend process change where learning solutions are required
Develop and maintain project plans for work deliverables
Interview and shortlist candidates for additions to team
Key Projects Handled
Create training strategy for Learning & Knowledge Management for global project implementation
Prepare Ways of Working documents and Managers Checklist for stakeholders and project team
Actively participate in Trusted Business Advisor activities
Design and develop curriculum for functional and change management training which can be implemented across geography
Ensure content is as per ID standards
Collaborates with subject matter experts to develop learning project plans
Engage in change management activities related to strategic initiatives
Develops performance support tools and/or adopts industry best practice that support group performance related to culture, change, strategy implementation or team dynamics
Serves as a key expert in program design and subject matter
Analyze and evaluate training and organization development interventions and identify areas of improvement.
Consult with business partners to provide ongoing support and collaborate with other Functional Training teams
Key Projects Handled
Project Management:
OJT Assessment Standardization
Production Enhancement Program
Implementation of Learning Tools:
Learning portal
Development of learning content for New Hires:
Pricing
Cash & Forex
Reverse Reconciliation
Class room facilitation:
MS Excel
Accurate Data Transfer
Training Delivery Standards
Piloting Excellence in Client Servicing
Northern Trust the Bigger Picture- New Hire onboarding
Production Enhancement Program
Lead knowledge management to ensure continuous improvement & up gradation of training content
Ensuring training content is as per instructional design principles (ADDIE model, ARCS)
Mentor SMEs to ensure documentation is as per story board
Working with operations team to identify resources for critical roles and succession planning
Responsible for ensuring training framework compliance & knowledge management for the process
Competency mapping and creation of cross training framework and inter domain talent exchange
Maintain standardized training records for training imparted, skill inventory and certification
Driving implementation of tools used for knowledge management like Epiplex, Captivate, Share Point & Question Mark
Review progress with operations on monthly basis and publish monthly training reports to key stake holders
Achievements & Initiatives:
• Orientation on Instructional Design methodology for Subject Matter Experts & production/team leads
• Implemented Career Development Framework and working on content creation to create effective domain competency
• Program Manager - Train the Trainer
• Consultant to SME Development module
• Seamless transition of processes from various locations
• TNA in line with IDP and career aspirations
Modules developed:
Successful Business Communication
Self Transformation- Campus Hires
Team Building
Leveraging in Five Minutes- Leadership aid based on modules from Harvard Manage Mentor & Centre for Creative Learning
Tickle Your Thoughts
Provide non-technical support for Thomson Financial banking, brokerage & exchange clients on and various financial applications
Provide telephone training for clients and employees
Recommend solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements
Ensure all reports are sent to all stakeholders on time
Interact with various Thomson Financial departments to resolve questions/problems
Training of New Hires and Floor Support for Operations
Calibration on knowledge requirement with operations & quality teams
Conduct refreshers and ensuring process updates and complied