ابتسام طوماك

the factory is producing ceramics for floor and walls

Logistics - trade - import and export

Construction programs setup, follow up ..
Sale programm setup and follow up

* Customer relations:
Reception of the clients and sometimes making the pick up and the drop off from and to the airport according to kuwait Office instrucitons
Presentaion of our site
Making a tour around the city and showing the best places to the customers
Answering to the request and questions of the customers ( according to the kuwait Office allowance )
Making the follow-up fvor before and after sale services with the customers
Preparing customer report for the kuwait Office
• Marketing and sales :

Marketing strategy to be set
Marketing process to be started ( after the agreement and allowance of Kuwait Office
Making contacts with the real estae companies and promote our products.
• Being the main contact point between Kuwait Office and Turkey Office :

Transmetting messages to the related person
Translating e-mails, posts, messages to be transferred to the related person
Following-up with the staff in Turey for the requests coming from Kuwait
Transmetting the messages coming from Turkey Office to Kuwait Office and making the follow-up.
Translating documents for both offices

Managing the sales Team in their tasks to achieve the best sales rates . having a solid contact with the customers before, during and after he sales.
reporting the monthly achievments and reports the general managing

- Performing sales activities on major accounts and negotiating sales price and discounts in consultation with
- • Managing personnel and developing sales and sales support staff.
- • Reviewing progress of sales roles throughout the company.
- • Accurately forecasting annual, quarterly and monthly revenue streams.
- • Developing specific plans to ensure revenue growth in all company’s products.
- • Providing quarterly results assessments of sales staff’s productivity.
- • Coordinating proper company resources to ensure efficient and stable sales results.
- • Formulating all sales policies, practices and procedures.
- • Assisting sales personnel in establishing personal contact and rapport with top echelon decision-makers.
- • Collaborating with all the team to develop sales strategies to improve market share in all product lines.
- • Interpreting short- and long-term effects on sales strategies in operating profit.
- • Educating sales team by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses and business/financial issues on contracts.
- • Collaborating with the team to establish and control budgets for sales promotion and trade show
- expenses.
- • Reviewing expenses and recommends economies.
- • Holding regular meeting with sales staff

SALES SPECIALIST AT BAKAMBALAJ AŞ - TURKEY
03.2013 - 08.2014 (1 YEAR, 5 Months) | | Izmir - Turkey
As a sales specialist taking care of the Middle East and Africa, my target is 3000 Kg per year and my main tasks
are: - New customer research
- Managing and keeping the existing ones
- Establishing the quarterly sales Reports
- Business travels: visiting the clients, trying to have more purchases
- Preparing and attending trade shows
- Submitting quotes
- Following purchases flues: Sample rolls, payment terms, graphics, printing
- Arranging the shipments with the operation department
- Following the shipped items till delivery
- Following the payments with the financial department
- After sales services and dealing with the claims

SALES REPRESENTANT AT: HEPERMETAL - TURKEY
06.2012 - 03.2013 (8 Months) | İzmir - Turkey
Promoting business development and alliances in foreign countries.
Providing information to business clients and partners related to business and expansion opportunities available
Around the world, securing capital, facilities and physical resources and implementing business strategies.

MANAGER AT: ONUR C&D
04.2009 - 11.2012 (3 Years) | Tunisia
Maintaining and increasing the goodwill of the company
Forecasting the capital requirement maintaining the data of the company, and achieving targets in terms of sales, and demonstrating various ways to generate the revenue.
Remaining constantly in touch with the market to identify the upcoming opportunities.
Knowledge of Accounting and Personnel Management
Recruiting, Hiring and providing orientations and trainings.
Dealing specifically with sales and sometimes with after-sales services
Making the Import and Export operations

MANAGER AT: BETA REAL ESTATE - TUNISIA
11.2007 - 01.2009 (1 year, 2 months) | Tunisia
Listing and selling homes, Flats, residential communities, condominiums, home sites, undeveloped lands,
commercial lands and investment opportunities
Continually trying to provide top quality service for our individual clients

03.2003 - 10.2007 (4 years, 7 months) | Tunisia
Employee as an "Excursions sales Manager" at A French Travel Agency "
STT-MARMARA" in Tunisia.
TASKS: - Development and pricing For excursion
- Excursions sales monitoring and promotion actions
- Centralizing communication with operation Managers and building up trust cooperation with tour operators.
TRAVEL AGENT AT STT MARMARA

03.2000 - 02.2003 (2 years 11 months) | Tunisia
Employee as a "Travel Agent", at a French travel agency "STT-MARMARA" In Tunisia.
TASKS: - Developing travel itineraries, working with partner companies to offer custom packages to customers
- Giving advice on destinations and making arrangements for transportation, hotel accommodations, car rentals,
tours, and recreation, also advising on weather conditions, restaurants, and tourist attractions, equally providing
information on customs regulations, required papers (passports, visas, and certificates of vaccination), and currency exchange rates for international travels