betty stephen

• Spearheading the HR business planning and budgeting processes for each financial year, in
close consultation with the Country Chief Executive and Business Heads.
• Driving the execution of HR strategies, including talent management and employee
engagement initiatives.
• Serving as a trusted HR advisor to the Country Manager and Business Heads, providing
strategic and operational guidance.
• Leading the recruitment and selection process to source top talent from diverse channels,
based on identified manpower requirements, with a focus on capability building and quality
enhancement.
• Assessing training needs, developing annual training calendars and modules, and
overseeing training procedures and strategies to build organizational capability.
• Conducting training needs analyses informed by skills, competencies, strategic priorities,
functional and operational requirements, and performance appraisal outcomes, while
recommending programs aligned with new projects and assignments.
• Managing the organizations appraisal process across all levels, coordinating constructive
feedback mechanisms, and ensuring employees have robust career development plans in
place.
• Overseeing classification and re-classification of positions and maintaining up-to-date job
descriptions relevant to Kuwait operations.
• Administering payroll processes through the RAMCO system, ensuring compliance with local
labor laws, company policies, and contractual obligations.
• Managing personnel records, including compensation and leave data, within the HRIS
system.
• Overseeing the employee separation process to ensure a smooth transition, including
conducting exit interviews, managing full and final settlements, and related offboarding
activities.
• Leading employee engagement initiatives and maintaining effective employee
communication channels across the zone; addressing employee grievances and initiating
disciplinary actions where necessary to support organizational compliance and
effectiveness.
• Collaborating with senior leadership to define and implement engagement initiatives that
advance the organizational mission, integrate core values, enhance effectiveness, and
drive improved business results.
• Managing the HR-related procurement process, including vendor identification, evaluation,
selection, contract negotiation, and ensuring procurement activities align with corporate
governance, quality standards, and budgetary requirements.
• Assisting Business Leaders in pre-qualification and tender processes by providing HR
related documentation, workforce planning inputs, and organizational credentials to
strengthen bid submissions and compliance with client requirements.

Recruitment
• Assist and advice the management in manpower planning
• Sourcing and attracting candidates by using databases, job portals, social media, etc. for entry to management level
• Screen resumes, job applications, conduct interviews and shortlist candidates for further rounds
• Develop and conduct assessment tests for candidates
• Conduct background and reference checks before sending out the offer letter
• Negotiate professionally, tactfully and with the utmost diplomacy at all times, treating all candidates with dignity and respect
• Prepare Offer Letters and Employment Contracts
• Handle employee joining formalities, induction, residency transfers and renewals
• Develop and update Job description in consultation with the management

Payroll
• Ensures development of competitive compensation and benefit structure in line with company strategy and as per market standards
• Update and maintain accurate payroll records, attendance, hours worked, pay adjustments, etc
• Update information for new and existing employees into the payroll sheets
• Compute wages, deductions, over times and allowances on a monthly basis
• Maintain employee leave records, accruals, etc.
• Compile statistical reports, statements, and summaries related to pay and benefits as per managements requirements
• Abreast with Kuwait labor law on leaves and salaries
• Maintains employee confidence and protects payroll operations by keeping information confidential.

Employee Engagement
• Prepare, maintain and implement HR policies and procedures
• Prepare and update Employee Manual as and when required
• Ensure timely response to employees issues/concerns
• Investigate causes of disputes & grievances of employees and recommend corrective action in coordination with Management
• Assist in performance management and appraisals
• Conduct Exit Interviews to identify exit factors, reduce turnover rate, and identify internal weaknesses and external threats
• Actively involved in HR audit and analyzing the historical data and business challenges in order to update, modify and introduce a new structure and initiate SOPs for operational diversification.

Administrative
• Handling day to day petty cash expenses
• Prepare purchase request on monthly basis
• Handling and monitoring Company assets including company cars issued to employees
• Issuance of ID cards, access cards, petrol cards
• Handling office layout & premises, employee seating, equipment maintenance, etc.
• Handle vendors and all related payments

• Lead and execute end to end recruitment cycle
• Sourcing and attracting candidates by using databases, job portals, social media, etc
• Screen resumes, job applications, conduct interviews and shortlist candidates for further rounds
• Develop and conduct assessment tests for candidates
• Conduct background and reference checks before sending out the offer letter
• Negotiate professionally, tactfully and with the utmost diplomacy at all times, treating all candidates with dignity and respect
• Prepare Offer Letters and Employment Contracts
• Handle employee joining formalities and induction
• Coordinate for residency renewals and transfers
• Develop and update Job description in consultation with the management
• Prepare, maintain and implement HR policies and procedures
• Prepare and update Employee Manual
• Ensure timely response to employees issues/concerns
• Maintain employee attendance and prepare payroll sheets
• Investigate causes of disputes & grievances of employees and recommends corrective action in coordination with Management
• Assist in performance management and appraisals
• Conduct Exit Interviews to identify exit factors, reduce turnover rate, and identify internal weaknesses and external threats
• Updating and maintaining accurate HR & payroll records including individual Personnel files
• Ensures development of competitive compensation and benefit structure to satisfy company strategy
• Handling petty cash expenses
• Maintain a high level of confidentiality at all times experience

• Advised management on manpower planning and implemented talent acquisition strategies
for roles ranging from entry to management level.
• Sourced, screened, and assessed candidates through job portals, social media, and
databases, conducting interviews and coordinating background checks.
• Prepared offer letters, employment contracts, and managed employee onboarding,
induction, residency transfers, and renewals.
• Developed and maintained job descriptions, HR policies, and the employee manual in
collaboration with management.
• Designed a competitive compensation and benefits structure aligned with market standards
and company strategy.
• Maintained accurate payroll records, leave, attendance, overtime, and other pay-related
data in the HRMS; prepared related reports and statements.
• Supported performance management processes, including appraisals and exit interviews to
identify turnover factors and organizational improvements.
• Investigated employee grievances and disputes, recommending corrective actions to
management, and ensured timely resolution of employee concerns.
• Actively participated in HR audits, analyzing data to revise structures and develop SOPs to
support operational diversification.
• Managed day-to-day petty cash expenses and monitored company assets, including vehicles
assigned to employees.

• Partnering with recruitment agencies and online portals to hire as per company requirements
• Handling Employee joining formalities, preparing Offer letters, Employment contracts and Salary Certificates
• Developing JDs and assigning KPIs to job roles in line with company strategy
• Optimizing employee skill sets by inter changing job roles as per specific project requirements
• Handling residency transfers & payment of social security
• Handling employee exits, reason analysis and proposing potential solutions to the management
• Managing Employee Confirmations & Appraisals, Salary processing & Leave management
• Maintaining employee database
• Keeping track of labor laws & timely renewal of company licenses
• Arranging travel & accommodation for staff and visiting guests
• Responsible for yearly Budgeting & Planning
• Keeping track of vendor/client payments & receipts
• Update & Maintain financial entries in Visual Dolphin Accounting Software
• Maintaining accounting MIS and proper filling and storage of documents
• Prepare Financial reports & statements
• Assist Auditors with end of year files and reports
• Part of the core team for various CSR projects undertaken by Nuqat

• Managed employee onboarding processes, including preparation of offer letters,
employment contracts, residency transfers and renewals, employee confirmations,
appraisals, and leave records.
• Process payroll ensuring timely and accurate salary disbursement.
• Monitored compliance with labor laws and ensured timely renewal of company licenses.
• Oversaw day-to-day petty cash transactions and managed office premises and equipment
maintenance.
• Tracked vendor and client payments and receipts to maintain healthy cash flow.
• Updated and maintained financial records using Visual Dolphin Accounting Software.
• Managed accounting MIS, ensuring proper filing, documentation, and storage of financial
records.
• Prepared financial reports and statements for management review.
• Assisted external auditors with year-end audit files and reporting requirements.
• Coordinated travel and accommodation arrangements for staff and visiting guests.
• Actively contributed as a core team member on various strategic and sustainability projects
undertaken by Nuqat.

HR & Admin Assistant
HR Responsibilities
• Responsible for filling all vacant positions in the organization within the stipulated time through Overseas & Local Recruitment using suitable recruitment channels like various job portals, agencies, data banks, referrals, etc.
• Arranging, screening, coordinating & scheduling for interviews
• Coordinating with Consultants for Recruitment related activities, preparing their Immigration documents in accordance with the concerned embassies
• Controls, maintains and updates manpower plan and generates recruitment related monthly and weekly reports.
• Handling Employee joining formalities & Induction trainings
• Preparing Offer letters & Employment Contracts
• Assists the Line Managers in developing job descriptions
• Handling residency renewals
• Process leave applications and keep updated records
• Prepare and maintain KRAs/KPIs
• Managing Confirmation, Performance Appraisals & Quarterly review
• Handling Employee Grievance & internal communication
• Preparing & Maintaining various MIS
• Updating the HR policies in accordance with the Labour Law

Administrative Responsibilities
• Provide administrative support to all the departments
• Manage the filing and storage of documents
• Manage the repair & maintenance of office equipments and premises
• Preparing Bank guarantees and keeping record of the same
• Managing timely renewals of company licenses
• Arranging for ID cards, mobile lines, Medical cards, Visiting Cards & name plates
• Allotting Car & Parking areas to Engineers & Managers
• Arranging for petty cash salaries for temporary employees

• Controlled, maintained, and updated the manpower plan, generating weekly and monthly
recruitment reports for management review.
• Managed employee onboarding formalities, including induction training programs to ensure
smooth integration of new hires.
• Prepared offer letters, employment contracts, and processed residency transfers, renewals,
and leave requests.
• Oversaw employee confirmations, performance appraisals, and quarterly performance
reviews.
• Handled employee grievances, ensuring effective internal communication and resolution of
issues.
• Managed the repair and maintenance of office equipment and premises to ensure a safe and
efficient working environment.
• Prepared bank guarantees and ensured timely renewals of company licenses in compliance
with regulatory requirements.
• Coordinated the issuance of ID cards, mobile phone lines, medical insurance cards, business
cards, nameplates, car allocations, and parking spaces for staff.
• Handle salary disbursements for temporary employees in a timely and accurate manner.

• Managing entire HR activities of 9 retail outlets
• Handling complete recruitment cycle for Head office & Stores
• Coordinating with various placements agencies
• Ensuring completion of all the joining formalities
• Handling activities from Induction to Exit interviews
• Developing & Executing various HR policies
• Performance Management - Appraisals, Confirmation
• Grievance Handling
• Maintaining Employee Database
• Manpower Planning & budgeting of Head Office & Stores
• Monthly Salary Processing and handling F&F settlements on HRMS
• Organizing various employee development activities & training programs
• Preparing & maintaining various MIS Reports

• Managing entire HR activities of 9 retail outlets
• Organizing and coordinating various training programs like Induction training, Sales trainings,
product trainings, etc.
• Handling onboarding, induction, exit interview, etc
• Performance Management, Grievance Handling, Manpower Planning & budgeting of Head
Office & Stores
• Monthly Salary Processing and handling F&F settlements on HRMS
• Organizing various employee development activities & training programs

• Handling End to End Recruitment activities.
• Conducting Induction programs.
• Responsible for Budgeting & Controlling employment cost for the store through accurate provisions & payments.
• Applying & Renewal of Store Licenses required for operational functioning of the store.
• Control & monitor of outsourced employees & payments.
• Analyzing training needs of associates & scheduling training programs to enhance their product & process knowledge by co-coordinating with the operations team.
• Handling Employee grievances & internal communication in the store.
• Handling the Pay Process & Employee Details on RAMCO & PeopleSoft.
• Handling Statutory employee benefits like ESIC, PF.
• Maintaining Leave records, salary advances & loan records in the store.
• Keeping a track of the daily floor movement.
• Preparing & maintaining various MIS Reports.

• Handling End to End Recruitment activities.
• Conducting Induction programs.
• Responsible for Budgeting & Controlling employment cost for the store through accurate
provisions & payments.
• Applying & Renewal of Store Licenses required for operational functioning of the store.
• Control & monitor of outsourced employees & payments.
• Analyzing training needs of associates & scheduling training programs to enhance their
product & process knowledge by co-coordinating with the operations team.
• Handling Employee grievances & internal communication in the store.
• Handling the Pay Process & Employee Details on RAMCO & PeopleSoft.
• Handling Statutory employee benefits like ESIC, PF.
• Maintaining Leave records, salary advances & loan records in the store.