Restaurant Manager
Paradise
Total years of experience :10 years, 8 Months
resolved problems or concerns to the satisfaction of all involved parties.
•Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
•Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
•Ensured proper cleanliness was maintained in all areas of the bar and front of house.
•Supervised a staff of approximately 25-45 employees, proven experience leading a team to meet individual and team customer satisfaction goals.
•Oversaw daily operations; opened and closed the restaurant.
•Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfactory tracking software etc.
•Assist in planning regular and special event Menu.
•Understands building capability through Cross training
•Creates a positive team atmosphere among Team Members.
•Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
greet and welcome guests promptly in a warm and friendly manner.
•Always thank and give fond farewell to guests conveying anticipation for their next visit.
•Assist guest with table reservation.
•Assist guest while seating.
•Ensure guest are serviced within specified time.
•Has a good knowledge of menu and presentation standards
•Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
•Able to answer any questions regarding menu and assist with menu selections.
•Able to anticipate any unexpected guest need and reacts promptly and tactfully.
•Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
•Serve food courses and beverages to guests.
•Set tables according to type of event and service standards.
•Record transaction / orders in Point of Sales systems at the time of order.
•Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
•Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
•Check with guests to ensure satisfaction with each food course and beverages.
•Present accurate final bill to guest and process payment.
•Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
•Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
•Ensures that Restaurant brand standards and SOP's are consistently implemented.
•Completes the daily responsibilities that are set for each individual shift.
•Complete closing duties, including restocking items, turning off lights, etc.
•Conducts monthly inventory checks on all operating equipment and supplies.
•Take an active role in coaching and developing junior staff.
•Any other duties related to food and beverage service assigned by the manager.
Worked in CLUB MAHINDRA Holiday Resort as a Sr.
give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
•To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way
•Monitored inventory personally.
•Ensure everyone follows the company's guidelines, policies and procedures.
•Responsible for delivering outstanding customer service, assigning duties, development of team members, inventory management, labor and cash handling.
•Responsible for doing monthly audits, analyze financial metrics and support the Director of Finance with monitoring and analyzing the annual budget and forecast.
•Experienced in developing strategic partnership, good leadership and motivational skills. Developed strategies to reduce expense and communicated results to Senior Management.
•Processed wire transfers, foreign currency, credit applications and bank/traveler’s checks.
•Prepared monthly and quarterly cash/chip requirements forecast and performed budget variance analysis.
•To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately
•To practice safety standards and ensure that all the housekeeping work is carried out in a proper manner like maintaining the Restaurant, cleaning of the washroom and floor, etc.
Specialization:
F&B service