Project Manager Payments
Bajaj Finserv Ltd.
Total years of experience :5 years, 0 Months
● Optimized and improved the development and implementation process, enabling the delivery of 'Bajaj Pay Checkout' 22% ahead
of the initially planned 18-month timeline.
● Tracked, reported, and analyzed project progress and metrics using Azure Boards to ensure strategic alignment. Additionally,
defined Minimum Viable Products (MVPs) to develop the optimal product for Go-To-Market (GTM) strategy.
● Delivered requirement documents like BRD\FRD\Use Case\Process Flow\Change Requests\ Traceability/User Stories.
● Conducted crucial User Acceptance Testing (UAT) and Customer User Groups (CUG) to enhance product quality and user
satisfaction.
● Collaborated with Project Managers, Tech, & Product Teams from TSP Vendor (WorldLine) to recommend and implement
process quality improvements, in addition to accelerating delivery cycles.
1. Implemented IIVB in PL, which helped in reduction of redundant CC calling & improved agent productivity by 28%, from 14.2
million to 18.3 million per month.
2. Established a IBA (Independent Business Associates) program and successfully expanded business capabilities, cultivating new
revenue streams which contributed INR 100cr+ to business.
3. Streamlined Lead management processes in Salesforce, reducing the time taken from lead acquisition to conversion along with Account Aggregator enablement to obtain financial information from customers with their consent which sped up the process of
lending.
● Evaluated existing customer journeys in Bajaj Finserv- Pay, Loans, UPI App & improved process that elevated the overall
customer experience & App engagement.
● Orchestrated the seamless integration of cross-sell journeys, collaborated with partners, and introduced innovative digital
solutions, ensuring scalability.
● Improved operational efficiency and responsiveness, aligning internal processes with prevailing digital trends in the lending
industry.
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