Bharath Krishna سامبانجي

• Lead a team of professionals responsible for the implementation, maintenance, and support of critical business applications, ensuring high availability and performance.
• Understand the company business roadmap and work with the operations to ensure that the application roadmap is aligned with business direction and requirements.
• Ensuring that the deployed Releases and the resulting services meet management expectations and verify that IT operations can support the new service.
• Be a point of escalation for the application support services and the operations alike.
• Continuously look to improve organization applications and services through process review.
• Focus on continuous improvement by analyzing business systems to determine effectiveness. Identify inadequacies, inefficiencies and problems and recommend solutions.
• Oversee the analysis of user needs and implement the applications that enhance the organization’s business processes, upsurge profits and productivity.

• Derived and activated complete Customer Journey for all brands using campaign manager's html email and SMS activities.
• Developed HTML pages with email tracking system to use in Email Campaigns and communicate the same using Campaign Manager.
• Derived and developed complete lead management process across all brands.
• Created/Modified Media Integration Rules to gather leads from different social media.
• Automated leads from social media, Webchat, WhatsApp to be created as Leads in Autoline using Media Integration XML (Email & FTP) rules & redirect them to Call Centre by creating auto call lists.
• Implemented Integrated Smart Link Payment Gateway for Aftersales department.
• Created an automated process to trigger a HTML Welcome Email whenever a new user is created in Autoline Drive.
• Created a complete automated process to upload Aftersales data from Autoline to OEM.
• Key team member in implementing Service Online (SOL) for SAMACO Website.
• Implemented Financial Trial Balance using Report Generator Tool with movement.
• Developing complicated report logics using sub queries, ki_build routines and data objects.
• Create and maintain Vehicle Health Check and Service Online Upsell Records.
• Train users on VHC and Service Online.
• Support users to automate creation of part stock order for non-price file franchises using the Global price file.
• Support end users, check and resolve end-of-day issues, analyze configure system parameters, manage option priorities.
• Setting up new Aftersales branches, Print Manager, Vehicle and Point-Of-Sales posting tables.
• Research user requirements and develop process solutions and workarounds.
• Conduct period end closings including Sale Ledger, Purchase Ledger, Nominal Ledger, Asset Register, and Vehicle Management.
• Create financial reports using Financial Formats, identify and develop Financial Trends.
• Solve diverse and unusual problems by analyzing information where considerable interpretation of processes is required.
• Absorb technical information when it is presented systematically and apply it effectively.

 Served as subject matter expert for the Migration Project, migrating Autoline Kerridge (Rev8) to Autoline Drive. Collaborated with CDK consultants to migrate all Autoline modules, with a focus on Vehicle Management, CRM, and Call Center Modules.
 Devised a complete automated process flow for transferring data to an external ftp server from the DMS with a 5-minute interval.
 Created and scheduled several SMS and email campaigns through advance selection report, direct selections, and SMS/email composing using Campaign Manager.
 Successfully developed a complete automated process for sending SMS to customers.
 Created and maintained the Network Print Spoolers on Autoline Drive.
 Developed Automated Data Transfer process for GM “Shop-Click-Drive” Project.
 Successfully activated VAT setup on Autoline Drive on all Modules.
 Trained key users across all modules and helped them train end users.
 Installed, configured, and maintained AXWAY server to streamline communication between LIBERTY & General Motors for transmitting RIM DSF files and receiving RIM Order Files.
 Set up Vehicle Posting and Point-Of-Sale Posting Table on Autoline Drive.
 Develop reports using new Autoline Drive Report Generator Tool.
 Research user requirements and develop process solutions and workarounds.
 Analyze and consistently improve Autoline drive vehicle management, ordering, costing, and cost adjustment processes. Create and maintain Call Center Scripts.
 Set up user accounts, manage passwords, grant permissions, create and modify user roles.
 Utilise ASCII import facility to upload, create, and amend bulk data records.
 Support end users, check and resolve end-of-day issues, analyze configure system parameters, manage option priorities.
 Download and upload Parts Price Files on Autoline Drive.
 Conduct period end closings including Sale Ledger, Purchase Ledger, Nominal Ledger, Asset Register, Vehicle Management.
 Create financial reports using Financial Formats, identify and develop Financial Trends.

• Problem Analysis and User Support for all Autoline/Kerridge Modules.
• New POS Branch setup in Autoline.
• Vehicles posting tables setup in Autoline.
• Workshop Loading Setup - Technicians, Calendars & Touch Screens.
• Developing the Reports as per the Management requirements by using Autoline Report Generator.
• Developing Management Reports using the Financial Formats.
• EOD Check (logs, File sizes, Validation) and take the necessary actions.
• Period End Closings - VS, PY, AR, SL, PL, NL Modules.
• Autoline User Administration (New User Creation, Granting Permissions etc.)
• Autoline System Administration.
• Budget uploads to Autoline (MA) from excel.
• Downloading and Updating the Parts Price Files.
• EDI Invoices - Downloading from Ford site & Uploading to Autoline.
• Automated data transfer from Autoline to Third Party FTP Server.
• Setting Service Recall Campaigns.
• Setting up Service Promotions based on the Service Department’s requirement.
• Backup & Restoration of data through Symantec Net-Backup Solution.
• Maintaining the Data Backup logs.
• Involved in NL Cost Center Restructuring Project.
• Setting up the Network Print Spoolers on to the System & Autoline.
• One of the Key team members in Server Migration project.