Fraud Analyst
rak bank
Total des années d'expérience :16 years, 2 Mois
Sampling the credit card and loan applications which are suspected as fraud applications.
Conduct tele-calling to HR/Admin/Accounts divisions of companies highlighted as potential fraud.
Handle/source coordination with Human Resources division of various companies for correspondence sent to the companies.
Conduct telephonic smart checks with employees/employers to weed out potential fraud.
Conduct tele-calling for delinquent and for tracing skip credit card and loan customers.
Conduct full process checks for sample cases of both salaried and business/self employed credit cards and loans cases.
Data enter and preparation of detailed reports daily of findings/observations.
Management of Accounts Preperation
Planning and Budgeting
Investigate possible cost saving areas
Managing the back-end collections activities effectively to reduce the participation of core collections team.
Handling bucket 2 customers and providing all possible ways to the customers to repay the debt.
Analysing which delinquent customer’s security cheques should be deposited in their banks.
Keeping a record of the calls made by the team, the recovery they have done.
Making daily, weekly and monthly reports for my team and analysing their performance.
Delivered training to the team to improve their skills and helped achieve targets.
Set targets for the team and reviewed their individual reports for performance appraisals.
Worked closely with the team; discussed views and brainstormed on means of improving the unit
Managing the back-end collections activities effectively to reduce the participation of core collections team. In this way, collection team will concentrate on dealing with delinquent customers, thus, improving the overall collections productivity.
Performing duties related to blocking, security cheque presentations, reversals, settlements, address or employment change requests, legal/ lawyer notices, insurance claims, unblocking, agency payout and others.
Addressing professionally to the customer queries, requests and complaints coming from call centers, branches, S & Q and retention collections within specified TAT.
Ensuring delivery of excellent service to customers to gain repeat business and loyalty.
Reviewed and handled 35 files credit transactions daily according to the company credit policy. Upheld quality reviews on all files to avoid risk.
Skilful in finding out weak and fraudulent credit application based on the available sources resulting to a lesser possibilities of delinquency.
Kept an active interaction with contacts in other banks as well as other units within the company.
Involved mainly in keeping the Policy department posted on market trends and needs.
Displayed strong analytical judgement and decisions in assessing and approving credit cards files.
Ensured zero error rates in updating the system using Finn one software.
Directed smooth workflow on CPV (Customer Verification Point); managed to hand over 150 files a day for CPV under work pressure.
Currently pursuing CPA (Certified Public Accountant). I am doing a self study program hence I don't have to go for any classes during any week days.
The Certified Fraud Examiner (CFE) credential denotes proven expertise in fraud prevention, detection and deterrence. Hence I am trained to identify the warning signs and red flags that indicate evidence of fraud and fraud risk.