head cashier and assistant accountant
Sharaf Retail - Sharaf Group
مجموع سنوات الخبرة :15 years, 3 أشهر
Presently Working in Sharaf Oman as head cashier and worked in Sharaf DG Qatar as head cashier for 5 years
• Oversee cash transactions, Credit card transaction, Gift voucher and loyalty point's transactions. Cash reconciliation, account payments, account receivables and other accounting duties according to company policies.
• Make the summery reports using the excel daily wise and send to the finance via mail.
• Filing the teller summery reports, forign currency reports, Gift voucher reports and other report daily wise.
• Resolve the shortages of cashier mistakes.
• Check cashier's checklist and sign it and get the signature of store manager.
• Prepare the cashier incentives as monthly wise.
• Welcome customers, provide assistance and respond to their concerns.
• Accept the foreign currency from the cash associates and hand over to the finance
• Check the teller summary with reports and tally.
• Banking the cash and checks for daily wise.
• Train newly hired cashiers on accounting procedures and company policies.
• Assist in store's shrink awareness programs and provide corrective actions.
• Supervise checkout stations on regular basis.
• Maintain the cashiering area clean, safe and organized.
• Evaluate performance of cash associates and provide feedback.
• Ensure customer transactions are processed promptly and accurately.
• Generate cash related documents and account reports.
• Identify and communicate any accounting related issues to management promptly.
• Tally the gift vouchers with the ERP reports daily wise.
• Make the cash associates working schedule in monthly wise.
• Oversee cash transactions, Credit card transaction, Gift voucher and loyalty point's transactions. Cash reconciliation, account payments, account receivables and other accounting duties according to company policies.
• Welcome customers, provide assistance and respond to their concerns.
• Manage customer transactions both cash, card payments, check payments, Gift vouchers, loyalty points.
• Train newly hired cashiers on accounting procedures and company policies.
• Assist in store's shrink awareness programs and provide corrective actions.
• Supervise checkout stations on regular basis.
• Maintain the cashiering area clean, safe and organized.
• Evaluate performance of cash associates and provide feedback.
• Ensure customer transactions are processed promptly and accurately.
• Generate cash related documents and account reports.
• Performs bank deposits and withdrawals according to the establish policies.
• Good knowledge in safe management and coordinates
Presently Worked as Sharaf DG at Qatar Branch as a Head Cashier since 2013
• Oversee cash transactions, Credit card transaction, Gift voucher and loyalty point's transactions. Cash reconciliation, account payments, account receivables and other accounting duties according to company policies.
• Make the summery reports using the excel daily wise and send to the finance via mail.
• Filing the teller summery reports, forign currency reports, Gift voucher reports and other report daily wise.
• Resolve the shortages of cashier mistakes.
• Check cashier's checklist and sign it and get the signature of store manager.
• Prepare the cashier incentives as monthly wise.
• Welcome customers, provide assistance and respond to their concerns.
• Accept the foreign currency from the cash associates and hand over to the finance
• Check the teller summary with reports and tally.
• Banking the cash and checks for daily wise.
• Train newly hired cashiers on accounting procedures and company policies.
• Assist in store's shrink awareness programs and provide corrective actions.
• Supervise checkout stations on regular basis.
• Maintain the cashiering area clean, safe and organized.
• Evaluate performance of cash associates and provide feedback.
• Ensure customer transactions are processed promptly and accurately.
• Generate cash related documents and account reports.
• Identify and communicate any accounting related issues to management promptly.
• Tally the gift vouchers with the ERP reports daily wise.
• Make the cash associates working schedule in monthly wise.
• Oversee cash transactions, Credit card transaction, Gift voucher and loyalty point's transactions. Cash reconciliation, account payments, account receivables and other accounting duties according to company policies.
• Welcome customers, provide assistance and respond to their concerns.
• Manage customer transactions both cash, card payments, check payments, Gift vouchers, loyalty points.
• Train newly hired cashiers on accounting procedures and company policies.
• Assist in store's shrink awareness programs and provide corrective actions.
• Supervise checkout stations on regular basis.
• Maintain the cashiering area clean, safe and organized.
• Evaluate performance of cash associates and provide feedback.
• Ensure customer transactions are processed promptly and accurately.
• Generate cash related documents and account reports.
• Performs bank deposits and withdrawals according to the establish policies.
• Good knowledge in safe management and coordinates
Dialog Axiata PLC (2009-2013) Sri Lanka
Cashiering Team leader - Collection operations - Group Frontline Customer Service
Dialog Axiata plc - Colombo 02 (01 November 2009 to up to date)
Assists with planning, directing, and coordinating activities of customer service.
• Handle the frustrated and angry customers in a professional manner and guarantee customer satisfaction
• Assist in developing processes and procedures that will increase internal efficiencies and enhance customer service
• Organizing customer open days and workshops for maximize customer satisfactory
• Conducting morning briefings: Briefing staff of new products & services and changes in processes,
• Discussions on negatives and positives in the service rendered to customers by respective staff
• Discussion on identified transactions which has the highest AHT and tips to reduce the handle time.
• Ensure that the day end cash counting & cash deposit to the bank is done without any delay & cross check the report
• Organizing road promotions monthly basis in various areas to increase sales
Subject matter expert for customers in the following areas
o Answer phones and respond to customer requests.
I have joined Dialog Telecom PLC as a Frontline customer service Executive attached Billing operations & upon my performance I was promoted as a Cashiering Team leader. Further I have handled following areas during the tenure as a cashiering Team leader.
• Dealt with divers' customer population & solved billing problems & handled billing inquiries.
• Responsible for managing a cash draw in busiest department & managing a balanced draw at the end of the day.
• Handled high volume transactions & bulk transactions
Accepting bill payments / Equipment payments with high volume daily collection.
- Multiple products and services - Cash, Check, Credit cards, Gift vouchers and loyalty points
• Collection Reconciliation
- CRM system reports, Accpac system reports, SAP, EDCT Reports
- Maintaining log books and supportive file management
• Compiling Collection Reports
- Familiar in using MS Office packages
- Collection Banking
- Safe management, Coordinate with cash transport & security agents
- Trust receipts and deposit slip verification and records management
● Conducting Training on Collection Operations and compliance assurance
- Conducting staff training program on all process and systems (Classroom and on the job Trainings)
● Empowered for payment reversal and branch operations
- Payment reversal and transferred by verifying request received from cashiering staffs.
- Branch staff roster and leave management.
I have experience in Products & Services which are currently available in the Telecommunication Market in Sri Lanka. Further I am fully trained on the following systems.
• Customer care & Billing System - Main system use by Dialog Telekom PLC for customer related all the transactions/ inquiries & verification - GSM Related
• Duo Billing System - Dialog TV (Same as above)
• CDMA CCS system - Dialog fixed Telephony ( Same as above)
• Data scan system
• SAP system / Accpac system - for equipment sale
• MS outlook & Ms office package ( Word/ excel/power point)
• Fransys system - Internal audit system
• FA system - Franchise Audit system
• ISO documentation
Successfully completed