production support
National stock exchange
Total years of experience :2 years, 2 Months
Managed Linux servers and SQL databases, ensuring uptime of 99.9%. for members.
- Demonstrated proficiency in Linux commands and SQL queries,
- Monitored application and troubleshot issues, maintaining a SLA compliance rate and providing timely RCA.
- Leveraged knowledge of Apache Tomcat, Nginx, and service-now to streamline processes and improve
efficiency.
- Building from trash and giving environment setup support during new project releases.
- Coordinated and performed DB migration, monitored CRON & SFTP file sharing.
- Analyzing, assigning and resolving LIVE issues.
- performed Daily SOD and EOD activities.
- Managing incidents impacting on production, involves creating reports, reporting stakeholder, resolving with
help of different teams.
- Monitoring and maintaining AWS services EC2, S3. Also monitor logs, alerts with dashboards to detect issues
proactively.
- Gathering, analyzing and implementing Business Requirement and setup given timeline.
- Established infrastructure for pre-development projects, coordinating with team members for maintenance and
implementing new policies in compliance with regulations.
- Participated in infrastructure activities, including patching, server maintenance, and DR activites.