CORPORTAE HUMAN RESOURCE MANAGER
Brillianz Group
مجموع سنوات الخبرة :6 years, 8 أشهر
Handled more than five companies and coordinated the Human Resource dept work which involves recruitment, compensation, benefits, training, and employee relations, as well as administering human resources policies, procedures, and programs.
Talent Acquisition and Recruitment: Oversee the recruitment process, including job posting, candidate sourcing, interviewing, and selection
Employee Relations: Manage employee relations issues, including conflict resolution, disciplinary actions, and performance improvement plans
Benefits and Compensation: Administer employee benefits programs, including health insurance, retirement plans, and other perks
HR Policies and Compliance: Ensure compliance with all relevant labor laws and regulations
Employee Engagement : Identifying the issues through the survey or feedback session and providing the effective solutions
Performance Management: Design and implement performance management systems to drive employee development and productivity and provide feedback to employees
Training and Development: Develop and implement training programs to enhance employee skills and knowledge and monitor the effectiveness of training initiatives and make continuous improvement
HR Data and Reporting: Maintain HR records and databases and generate Reports Employee Engagement and Wellbeing Foster a positive work environment and employee well-being programs
Budget Management: Effectively manage the HR department budget, ensuring optimal allocation of resources
Handling all the department work such as Sales, Accounts, Admin and Operations.
Analyzing data and making recommendations to senior management regarding changes to improve efficiency or reduce costs.
Directing the work of subordinate managers and staff members to ensure that objectives are met.
Assess the performance of internal and external operations, including employees and procedures.
Receiving the feedback from the clients and clearing the queries.
Monitoring market conditions and competitor activities to identify opportunities for new products or services.
Handled Sales coordination work and as well as the Accounts.
Overseeing resource allocation including recruiting and all the onboarding process.
Controlling costs through continuous improvement initiatives to identify and eliminate waste.
Overlooking the daily functions of the business and coordinating with the staffs.
Helped grow the team from 10 to 25.
Actively seeking out new sales opportunities through cold calling, networking, and social media.
Setting up meetings with potential clients and listening to their wishes and concerns.
Create frequent reviews and reports with sales and financial data.
Gather feedback from customers or prospects and share it with internal teams.
Online chat discussion with the clients and providing the required details.
Negotiate/close deals and handle complaints or objections.
Conduct market research to identify selling possibilities and evaluate customer needs.
Maintaining accurate sales records and submitting to the Director of the Company.
Working towards monthly or annual targets.
Closed first 2 sales in the first month.
Answering customer questions through an online chat platform. The primary responsibilities are to assist customers and troubleshoot issues. Address minor problems and escalate complicated situations to the proper resources. Connecting with clients quickly and provide live help.
• Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
Work with developers on existing tools, websites, or prototypes to ensure they are effective, performant, and meeting users needs.
Work with developers on existing tools, websites, or prototypes to ensure they are effective, performant, and meeting users needs.
Adapt existing code, designs, and prototypes to perform different jobs.
Provide technical support for level-one escalation issues via help desk.
Implement new features or fix existing bugs and glitches.
Helping website-related issues with the client and providing excellent chat service to customers.
Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team.
Taking ownership of customer issues reported and seeing problems through to resolution
Worked with roughly 5-10 clients daily