Executive- Clinical Operations
NMC Hospital
مجموع سنوات الخبرة :2 years, 0 أشهر
- Supervised, coordinated, and monitored day to day operations to increase operational efficiency and enhanced patient care. - Conducted daily, monthly, and quarterly reporting and analysis of patient visits for performance evaluation and improvement. - Successfully resolved issues, conflicts, and complaints both in-person and online. - Established risk assessment approaches and ensured compliance with accreditation requirements. Key Achievements: - Continuously improved departmental performance through key performance indicators, notably reducing waiting time and turnaround time. - Implemented patient retention strategies by intervening in cases of LAMA (Leave Against Medical Advice), improving it by 10%. - Implemented effective strategies to reduce bad bills, optimizing revenue and financial performance by 20%. - Conducted staff training programs to improve performance resulting in measurable performance improvements.