Principal Business Analyst
AgreeYa Solutions India Pvt. Ltd.
Total des années d'expérience :16 years, 5 Mois
• Interacting with CIBC, Lendistry, and SVM project teams, gathering requirements, analyzing the existing gap, Feature enhancements, writing Patent, focusing on market insights, creating User Stories, conducting solution walkthrough for business and development/testing teams, Competitive analysis, creating News Release document, coordinating with delivery managers - are majorly my day to day activity
• Working on ATM based projects Diebold and Autodata, analysing transaction data, feature enhancement, Comparative analysis of competitive companies’ USP, Predictive modelling, Customer experience analysis
• Reporting to VPs for targeting emerging market and technology analysis on respective projects
• Responsible for analysing clients feedback, customer experience through Chatbot, service delivery schedule, regular meeting with delivery heads, making Roadmap Strategies
• Conducting training sessions for various technical teams to make them aware of required domain
• Working with the Pre-Sales Team, Onshore Sales Team, Business Team, and IT solutions team to define new strategies, correspondence with various vendors and provided 3 key innovative ideas
• Expertise in preparing Technical Design Solutions and Report Writing documents
Payment Gateway Operation through Kiosk (Project) - ARASCO, Saudi Arabia (Client)
Heading ARASCO countrywide Cards Acquiring channels i.e. TSYS PRIME, ATMs, CDMs, KIOSK, POS, SMS banking, Mobile APP, Internet Banking, Digital Banking, Teradata, and virtual Banking- VTM
Engaged multiple Business banking domains during analysis, Testing, and definition of functional scope, entry and exit criteria through workshops. Organized around 15+ workshops and received applaud
Analyse the 200+ business requirements, conduct 22+ impact analysis, design approach, effort estimates for the reports deliverables for multiple phases
Worked with the product management, QA Team, Business Team, and IT solutions team to define Acquiring, and Issuing the cards requirements and provided 3 key innovative ideas
Develop requirements, prepare project plans, and develop processes & design. Also, Managed Al Jazeera Card Business including the alliances for promotional campaigns with Merchants across Saudi Arabia
Launched POS activation campaign "Swipe & Win" resulting in incremental 10K+ POS Transactions\Month
Signing up with MasterCard worldwide to launch Dual Interface NFC Debit Card powered by MasterCard Titanium Debit card to further segmented our high net worth customers
Project portfolio activities viz. Scoping, Tracking, Change management, Delivery management, Data Warehouse (Teradata), and Post implementation support
Managing end to end operations and implementation of EMV Card issuance, TSYS PRIME, Instant Card Issuance, and Remote card issuance
Project rollout of e-banking channels ATMs, Cards, M-Banking, Electronic statement and Drop boxes
Management of all inter-switch/intra-switch reconciliations of ATM based transactions
Developing marketing campaigns/promotions to increase channels usage within customer base
Bill Payment from Debit/Credit Cards on ATMs/Call Centre, KIOSK, Foreign ATM Operations
Continuous engagement with Branch/LHO/Head Office for launching & implementing various ATM & Debit card related products and managing penalties and chargebacks
Authorizing vendor PO & invoice verification, fixed & variable billing reconciliation & approval
Overseeing cash reconciliation, cash forecasting for ATM based on transaction trend.
cting as System& Tools Manager/Business Analyst for the project starting from gathering business requirement to UAT & implementation of processes, and Data Warehousing (Teradata).
Overseeing complete system & tools available for PMS project and acting as System Owner for any new change request implementation
Successfully completed CRM project and increased the KPI in Trading platform also enhanced customer transparency and business layout
Working with the Business team to develop Trading business plans for TSYS PRIME and sales strategies for S2M Mumbai location for Card Management system with Finacle 10.
Assisting the connectivity of 30 banks, defining procedures for the 1LINK infrastructure ensuring consistency and continuity across all network banks.
Saved 37% of budget in GSD process for large global financial institutes by processing 20 million transactions’ records before the deadline and got appreciation from the management
Successfully in coordinating Central Bank’s mandate to integrate leading ATM Switches enabling customers to access their funds from any ATM in India.
ATM transaction volume witnessed an increase of 87% since inception.
Increased online sign-up conversion from 7% to 21% and improved brand awareness from 13% - 38%.
Successfully launched Inter-Bank Funds Transfer solution on the 1LINK ATM Switch Network - a pioneer effort in the region enabling customers of participating Banks to transfer funds to any account online/real-time maintained across the Network, and Data Warehousing.
The facility has resulted in reducing paper-based transactions, shorter TAT, provided customer convenience as well as increasing potential for revenue from alternative channels.
It is a Certificate course for Agile SCRUM Methodology.
courses: Business Leadership Program It is a one year Executive MBA Program.
It is a Lifetime certification for Capital Market professionals, provided by National Stock Exchange India.
courses: Diploma in Advanced Business Computing from Center for Development of Advance Computing, CDAC, Hyderabad.
Master in Computer Application.