Service Manager
Vodafone
مجموع سنوات الخبرة :15 years, 2 أشهر
Roles and Responsibilities under taken: (Feb '13 till date)
• Team handling
• Visiting & building relation with the base.
• Acquiring fresh clients into base.
• Resolution to all customer issues within TAT
• Promoting VAS/Additional packs to customers
• Ensuring incremental revenue activities
• Planning & executing social activities & gatherings
• Ensuring zero escalations
• Retention activities
• MIS Management
• Collection as per due date
Vodafone Digilink Ltd. From: February, 2012 till date
Service Manager-HNI
Retail/Product Trainer
Role and responsibilities under taken: (Feb '12 to Jan '13)
• Conducting Induction training for new joiners
• Effective delivery of content
• Achieving the benchmark of through put/certification
• Tracking the 0-30days performance of trainees
• Sales Training as per need
• Conducting refreshers for assigned zones
• Tracking & measuring the improvement after refresher
• Maintaining MIS as per guidelines
• Tracking Training needs
• Designing content as per need.
• Keeping self updated regarding changes in product & process
• Meeting the quality parameters
Purple leap (A Pearson Educomp JV), Jaipur
Asst.Delivery Manager
Role and responsibilities under taken: From: October 18, 2010 till February, 2012
• Managing operations in key accounts
• Team Management-Resource Planning
• Maintaining P&L
• Preparing Training Calendar
• Relationship Management
• Students/Faculty Orientation
• Impart training to new Joiners as per guidelines
• Ensure targets on certification scores are achieved
• Deliver training qualities as per guidelines
• Maintain batch data
• Regular classroom and On the Job training for the team
• Monitor performance and organize for customized trainings for teams
• Preparing weekly/monthly/Quarterly reports for training effectiveness check
• TNA & Post evaluation
• Maintenance of attendance & feedback report.
• Sending daily required reports to headquarter, Bangalore.
• Sessions on Personal Effectiveness
• Language Training
• Special Sessions for G.D. & P.I
• Promoted as Asst.Delivery Manager for Rajasthan in 7 months.
• Assigned to lead Jaipur team in less than 3 months of time in the organization.
Enrolments of students increased by 3 times.
• Got the charge of the largest account of the organization.
Managed 550 students & team of 15 trainers successfully
• Preferred the most from the North Team for giving presentations at upcoming accounts.
Did a presentation in presence of the CM of Uttarakhand.
• Preferred the most for all new accounts as a Trainer to set the platform for the training.
Vedant Tradelinks
Trainer From: May, 2009-September, 2010
Role and responsibilities under taken: • Evaluation of training needs analysis.
• Product Training. (e.g. Sony Xplod, 3M, Xenos etc.)
• Spoken English training for candidates as per requirement.
• Evaluation of candidates and grading the employees.
• Personality Development & Confidence building activities.
• Pre and Post assessment of Trainees.
Trainings Attended
• Training techniques for spoken English from Hero Mindmine Corporate.
• Soft Skill Training during Post Graduation. (G.D. & P.I.)
• Training related with Team Management, Time Management and Stress Management during Post Graduation.
• Extensive tele-marketing training from Go4Customers. (Selling Skills)
• Extensive process and voice training as per the requirements of the client from Go4Customers.
• Attended training related with Channel Sales at Aitel, Delhi.
PGDM Sinhgad Business School 2007-2009 63%
(B.Com) Rajasthan University 2004-2007 64%
12th St.Xavier School, Jaipur 2003-2004 74%
10th St.Xavier School, Jaipur 2001-2002 70%