shop in-charge
alyasra
مجموع سنوات الخبرة :6 years, 9 أشهر
August 2009 to date: shop in-charge in alyasra company (trinkets: accessories)
-Deliver excellent customer service to maximize the sale
-managing the daily, monthly and quarterly report
-making the shop to shop orders.
-doing the stock transfer.
-controlling the inventory
2007 to July 2009: Assistant Manager and Candidate in Management Development Program in Alshaya Company (Debenhams: fashion, lingerie and accessories)
During this program I took the following training:
*Commercial Awareness: -How to do the best customer service and how to handle their complaints.
-How to manage the visual impact and product presentation by doing the layout, displaying the product as per brands, trends, sizing and correct price.
-How to manage the cost and get more profits: reducing petty cash, transportation and losses.
-How to manage the till operations and cashier responsibility.
* People Management: -How to manage self attitude and competency and how to manage the relationship with colleagues.
-How to manage the introduction process with each staff and how to motivate them.
-Train the staff about any new company procedure.
*Administration: -communication with brand team and high managers by email in case of any stock or staff issue by using Excel, Word and PowerPoint
-Updating of customer data base in the computer and contact them by email and phone.
-How to drive the sales checking the reports and taking action on that.
-How to set the reports.
*Stock loss
-Understand the company procedures against any losses.
-understand the disciplinary process against any employee problem.
-Understand the stock take procedures in the company (how to count, how to scan and how to send the result to the head office)
-What are the procedures for giving any sick leave or emergency leave.
2006: Supervisor in Make-up French Company (GDP) in Tunisia: control the product, contact with distribution center, manage the staff and their timing work.
2005:training in ST Giles; International school for training English language and IT skills in Brighton; courses including practice in speaking and listening skills, reading and writing skills structure, usage and vocabulary communicative skills.
2004: Top net supervisor: Topnet Tunisia: assisting customer with internet searching and processing tasks.
-How to manage the cost and get more profits: reducing petty cash, transportation and losses.
-How to manage the till operations and cashier responsibility.
Data processing: Microsoft Office: Word, Excel, PowerPoint, Access, front Page, Publisher
Macromedia: Dream weaver, Director, Flash MX, Sound Forge.
Programming: Visual Basic 6.0, PHP/HTML
2006: license of Computing, Multimedia & Applied Languages; University of Jandouba Tunisia.
2003: Diploma of baccalaureate. Related Coursework: English knowledge: French-Arabic & English-Arabic translation, Advanced Composition, Grammar and comprehension English. Computing: General computing, Multimedia and programming. Special project: Web site of company's application: Facilitate the communication between the manager of the company and the employees.