Technical Support Specialist
Teletech
مجموع سنوات الخبرة :16 years, 7 أشهر
Teletech Philippines April 02, 2012 - Nov. 30, 2012
LOB: Telstra, Australian Account
Position: Technical Support Specialist
Job Description
- Troubleshooting connection and service problems on mobile phones.
- Providing SIM pin and PUK code for lost phones.
- Lost and stolen device deactivation, redirecting, call barring and temporary suspension of the service.
- And other technical issues like setting up of email on cellular phones.
- Troubleshooting connections on mobile broadband.
IBM Global Business Process Services Philippines Feb 18, 2011 - Feb 19, 2012
LOB: Arizona ( Amazon.com)
Position: Customer Care Specialist
Job Description
- Rendering On line customer service by helping customer place on line orders.
- Rendering after sale service by issuing replacement, refund or cancellation of order.
- Recording and annotating conversations and follow ups.
- Attending trainings and knowledge upgrades.
LOB: Treasure ( Lloyds Bank)
Position: Customer Care Specialist
Job Description
- Out bound Collection Calls.
- In bound Customer Debt Inquiries.
- Calculate and advise payment plans.
- Advise Consumer Debt Recoveries if the customer is having financial difficulties.
Freelance Electrical Works Philippines 2002- 2005
Position: Building Electrician
Job Description
- House wiring
- Installation of pannel board, cicuit breakers and conduit
- Installation of switches, lighting fixtures and outlets
- Installation of grounding system
- Installation of house meter
- Installation of telephone cable
Ortigas Pawnshop Inc. Philippines March 1993 to January 2002
Position: Appraiser / Liaison Officer
Job Description
- Computer encoding of customer names and daily transactions.
- Computer verification of customer name, pawn ticket information needed by branch offices.
- Appraising gold jewelries, appliances and other gadgets.
- Familiar with Japanese gold, Italian gold, Saudi gold and diamonds.
- Experienced in selling at auction for unredeemed items.
Ortigas Credinvest Corp. Philippines Ortigas Pawnshop's Sister Co.
Position: Credit Collector
Job Description
- Performing daily collections on small scale businesses.
- Doing credit investigations, visiting client's establishment.
- Doing bank deposits.
- Scouting other possible clients through referrals and co-makers.
- Selling unredeemed jewelries on clients.
RB Ads and Prints Philippines 1991 to 1992
Position: Sales Representative
Job Description
- Selling print ads like signage, streamer, stickers, name plates and calling cards.
- Doing sales calls through yellow pages for possible clients.
Vocational Course: Shielded Metal Arc Welding I & II (Plates & Pipes) School: Pilgrim Alternative Learning System Trade Test Passer (with National Certificate II) San Isidro, Taytay Rizal, Philippines January to June 2010 -Knowledge in 1F, 2F, 3F, 4F position Secondary: Rizal High School Caniogan, Pasig city, Philippines
Diploma Course: Industrial Electrical Technician Course Tertiary: Meralco Foundation Institute Ortigas Ave. Pasig City, Philippines June 14, 1987 to October 9, 1990 With common subjects: Math, English and Physics -Knowledge in Building and House Wiring
June 1983 to March 1987 Primary: Pasig Catholic College Town Proper, Pasig City, Philippines