service associate(LQA champion )
shangri-la muscat
Total years of experience :7 years, 10 Months
Being a bar waiter I was managed to give best Leading Quality Assurance (LQA) service result with the certifications best server from LQA .working as a bar waiter as well as bartender, acting supervisor, delivering efficient and excellent service to the guest, maintaining par stock and inventory of the bar, capable of handling guest problem and solve them in a professional ways . able to work in busy operation .
working as a banquet incharge which include managing and looking after the meeting or events from small to big as well.understanding Banquet Event Order setup and deliver the service as per requirements .
Working as a service associate with multitask nature example In Room Dining, bar, All Day Dining as well as banquet with proper management of par stock label of drinks and requirements. by following proper food safety rules and HACCP Policies arranging requirement for operation needs I am a efficient staff for each outlet .
opening and closing of bar, product knowledge about cocktail, mocktail, upselling, Request beverage order, maintaining par stock, opening and closing inventory, maintaining cleanliness, able to handle guest complain according to delegation of authority .
10 +2 with hotel management