Junior IT Project Manager
Easy2name (Avery)
Total des années d'expérience :6 years, 11 Mois
Spearheaded digital transformation by managing cross-functional teams and collaborating with key stakeholders, successfully launching a new product line that generated an additional £350, 000 in sales within a quarter.
Led the transition of e-commerce to a different platform while proactively identifying and mitigating risks, ultimately saving £120, 000 in long-term costs.
Managed project timelines and ensured all stakeholders were informed of key milestones and progress updates by developing detailed timelines, utilising project management tools, and conducting regular update meetings, resulting in stakeholder satisfaction and successful project completion.
Conducted post-project reviews and implemented enhanced quality assurance processes by collaborating with design, production, and QA teams to address a critical printing issue, preventing potential losses of £10, 000 and achieving a 40% reduction in similar errors in future projects.
Created and managed a 12-month budget plan of £850, 000 for new product lines by holding monthly review meetings and reallocating resources from marketing to customer service during a busy period, successfully preventing overspending and staying within budget.
Proficient in developing project plans and schedules using project management tools such as MS Project, Jira, and Trello.
Managed daily operations, including product listing creation, A+ content, SEO and customer service across 6 European stores.
Implemented AI solutions to streamline keyword optimisation and Amazon product descriptions, improving search visibility and overall ranking. This significantly reduced manual workload and saved up to 5 hours per week.
Developed and Executed an API integration solution to automate Amazon order processing, seamlessly connecting with our production system. This initiative significantly reduced manual order placement time by 3-5 hours daily, depending on order volume.
Advocated for the creation of A+ content, subsequently unlocking A+ premium content privileges. Initiated the design and layout for content presentation, driving enhanced engagement and sales by 50%.
• Exceeded sales, customer service and colleague targets as Team Leader for Tesco Mobile, which boosted team morale and increased sales by 15% compared to YTD reports.
• Conducted performance reviews, created development plans and held staf accountable for targets and expectations, increasing productivity.
• Consulted with customers to determine needs and made professional recommendations.
• Ensured operational standards were executed to ensure compliance with required audit standards.
• Identified and resolved customer issues, resulting in a 20% decrease in customer complaints and a 15% increase in customer retention.
• Developed strategies to increase customer footfall within legal guidelines, such as organising in-store promotions.
• Supervised shop floor operations, adapted to the local community using commercial reports and visual merchandising strategies, and consistently met customer needs and weekly targets.
• Conducted training sessions for other supervisors, conducted regular store performance reviews, and implemented targeted improvements, which increased overall store eficiency.
• Successfully managed POS & CRM system error-free, providing comprehensive training to over 50 staf members and ofering beneficial coaching on shop floor activities, contributing to a 75% reduction in transaction errors.
• Accountable for cashing up procedures, task delegation, and planning rotas, ensuring streamlined workflow and contributing to a 10% reduction in operational errors.
• Implemented transparent and correct pricing and display strategies for items, enhancing customer experience and facilitating ease of retrieval, resulting in a 30% improvement in customer satisfaction.
Maths - B English - B Computer Science - B Business - B
- Achieved one of the highest grades in my economics module with a 97% pass rate. -
Achieved D*D & D* in both Business and Media which is equivalent to the A*A*A.