Release Manager / Technical Project Manager
National Bank of Kuwait
Total years of experience :23 years, 6 Months
Complex, high paced and demanding project environment:
-Completed and delivered 18 IT projects
-Worked with diverse platforms of development teams for an Elaborative project life cycles
-Managed and maintained Production baseline for testing
-Managed software Release deployments and configurations for multi projects
-Designed, monitored and controlled Project release process to all project environments
-Managed change on seven production replicas for Testing and Training simultaneously
-Managed software deliveries from onsite and offsite vendors for over 150 system components
-Designed and implemented the ITIL strategies for Release management
-Managed and serviced deliveries on the critical path of projects by fast tracking and crashing
-Defined and managed Release Quality Check lists for operational and scope value
-Defined and managed Key Performance Indicators (KPI)
-Identified, assessed and Managed Project release Risk
-Assigned deployment/documentations tasks, and managed priorities.
-Planed and executed Third party vendor software packaging on site for rollouts
-Preformed Release process and packaging inline with QA and QC best practices
-Defined Operational Level Agreements (OLAs)
-Deployed releases to system Testing environments with minimal number of resources
-Planned, acquire, and trained External Resources for project team and product support
-Managed Integration of system changes throughout project life cycle
-Managed stakeholders expectation and requirements
-Managed the solution and execution of upgrades vs. data migration
-Developed. And implemented Organization AD Group policy changes for ISO requirements
-Defined built and developed project technical operation team
-Managed solution gaps to closure
-Designed and developed Release management System
-Integrated Defect management and Release management systems
-Detailed rollback options
-Designed, coded, and used RMS systems
-CMDB
-Defined and documented functional and technical specification
-Financial systems, Event Management Systems, Mass Marketing, Publishing Systems
-Maintains a variety of Applications, Provided support for Business team 24/7
-Speaker Management
-Centralized Payment Services
-Managed on going priority changes
-Analyzed & restructured Marketing and Operation Management systems for enhancements, Readability and reuse
-Migrated database Applications from MS-Access database to MS-SQL Server
-Built Ad-hoc complex reports for management
-Preformed query tuning through indexing and normalization
-Managing Application migration to Windows XP and Office 2003
-Built and Preformed QA plans for new releases
-Managed, Designed, and built an enterprise web application utilizing MS-SQL 2000 and ColdFusion MX. (database driven pages, database driven user access)
-Re-architected and built Company's Canadian Web sites to utilize Macromedia Templates for restructuring Canadian websites for Multi Languages
-Modeled, Built and Maintained over 30 systems using DTS, and Trans-SQL
-Migrated data from SQL 7 to SQL 2000
-Built Ad-hoc complex reports for management
-Preformed query tuning through indexing and normalization
-Setup replication for data sharing cross a WAN
-Mastered MS-Access Projects environment to work and develop on SQL 2000 for optimal development time
-Analyzed & restructured pre-existing applications for readability and reuse
-Designed an enterprise database module that is scalable and expandable to serve as a centralized backend for a multi tier solution
-Designed, Coded, and maintained over twenty VB/VBA applications
-Event management systems (EMS)
-Company HR Services system (HRS)
-Financial System (EIS)
-Marketing and Broadcasting system
-Operation System
-Production System
-Provided support for Helpdesk and team 24/7
-Structured, customized, and executed technical Training sessions for company Employees based on their level of expertise and business needs
-Evaluated Software prior to committing company to any contracts
-expanded server functionality's to accommodate strong business need for faxing and Emailing
-Acquired all technologies needed for company on demand
-Standardized and implemented excellent methods to serve the MIS team environment (The do's and Don'ts in database and Application development)
-Migrated database Applications cross MS-Access database versions 97, 2k, XP, and SQL server
-Mined AS400-DB2 data on daily bases to MS-Access in-order to utilize its capability to generate dynamic and complex business reports
-Developed Quality Assurance migration programs (from Oracle to Excel)
-Researched and developed mathematical currency conversions for The QA of the Global Account Reporting system
-Performed system quality assurance and repair
-Assisted in System graphical and navigational interface design (Web)
-Evaluated and automated routine maintenance for improvement
PMP Certified
