VAS Operations Specialist
Telenor Pakistan
Total years of experience :13 years, 0 Months
❏ Worked with Ericsson for Financial Services Platform Cutover.
❏ Post cutover testing to ensure seamless transactions of EasyPaisa.
❏ Lead SMSC & USSD integration with FS platform for EasyPaisa setup.
❏ Handling operational issues of Telenor App
❏ Handling new CRs on Telenor Website and Telenor App
❏ Working on Google analytics, nagios for monitoring, reporting and analytics
❏ Manage services of different VAS platforms like SMSC, MMSC, WAPGW, VMS/MCA, USSD, RBT, SDP and Charging Gateway (CGW)
❏ Working with CFTs to support project e.g. Easy paisa of MFS
❏ Cooperation with planning and vendor for launching new products
❏ Process improvements
❏ Customer complaints handling
❏ Cooperation with planning and vendor for launching new products
❏ Process optimization
❏ Synchronization with Value-Chain Platforms
❏ Working on operational excellence
• Deployment of ZTE’s Charging Gateway (CGW) in Telenor
• Integration and Migration of SMSC, MMSC, RBT, ICS, MCA, USSD and other services on CGW
• Integration of CGW with NSN-IN
• CGW integration with Huawei-OCS/CBS
• Integration with CBS test bed and DR
• Integration of CGW Test bed and DR with Huawei CBS
• Extensive work on Diameter protocol followed by CBS & CGW
• Integration of 3rd party and Provident with CGW via SOAP interface
• Implementation of new patches/feature patches on CGW
• Handling change request by customer and application of patches to accommodate change requests
• Worked on Diameter, SOAP, SS7, SMPP protocols
• Worked on Implementation of Service Delivery Platform (SDP)
• Integration of SDP with 3rd party and all VAS platforms
• Defining authentication parameters for all 3rd party and in-house applications
• Definition of different charges and services and SLAs for different 3rd party and in-house applications
• Maintenance of live services on SDP
• Troubleshooting on SDP and installation of new patches for issue resolutions
• Planning and scoping of Bulk SMSC
• Took part in preparing SRS and ATP document for BSMSC
• Working as a 2nd line customer technical support engineer for SMSC and MMSC
• Working on business object reporting tool
• Working in 2nd line customer support for CGW
• Smooth technical operations by the usage of ZTE uniportal and SDP portal.
• Worked on Oracle & Sybase Databases