Bilal Akzabi

• Assisted in crowd organization and spectator flow inside the stadium
• Guided guests, officials, and delegations during matches
◦ Supported
event teams to ensure safety and smooth operations
◦ Ensured
compliance with event security protocols and procedures
◦ Worked in
a fast-paced environment during large football matches

• Handled inbound and outbound calls providing customer support related to iOS services and
OPGS operations
• Assisted customers with iOS device usage (setup, applications, updates, and basic
troubleshooting)
• Resolved technical issues and guided customers toward appropriate solutions
• Processed customer requests professionally while following internal procedures and guidelines
• Maintained and updated customer records using CRM systems
• Achieved performance targets including quality, handling time, and customer satisfaction
• Managed customer complaints and difficult situations with patience and efficiency
• Worked effectively within a team in a fast-paced, results-driven environment

• Managed product sourcing, pricing, and distribution
• Built strong customer relationships and handled client requests
• Negotiated sales and improved customer satisfaction

• Managed online sales through social media platforms
• Created marketing content to increase engagement and sales
• Communicated with customers and managed orders