Bilal Farooq

• Joined the company as a Senior Developer and advanced to Head of IT based on consistent
performance and delivery.
• Designed and developed a custom ERP system (frontend and backend), integrating AI-driven
automation to streamline business processes.
• Led IT operations and improved internal productivity by implementing cloud-based solutions for secure
access, scalability, and collaboration.
• Built and maintained project-specific websites to increase digital visibility and improve customer reach.
• Managed critical incidents and urgent IT issues, ensuring quick resolution and minimal downtime.
• Diagnosed and resolved hardware and peripheral issues across service counters, maintaining smooth
daily operations.
• Deployed and configured biometric attendance systems, improving accuracy and reliability of
attendance reporting.
• Produced and managed digital content to revive and strengthen the companys social media presence
and engagement.
• Managed and secured administrative credentials for company systems, domains, email, hosting, and
third-party platforms; maintained access control and account governance.
• Resolved account access, authentication, and permissions issues across internal and external platforms,
ensuring business continuity.
• Implemented Cloudflare security for company domains (DNS management, SSL/TLS, firewall/protection
features) to strengthen uptime and protection against threats.
• Led migration of key services from on-premise infrastructure to cloud, improving reliability, scalability, and
operational efficiency.
• Standardized IT processes and improved day-to-day operations through cloud adoption and centralized
system management.

Using Meta Business to schedule Reels and Posts for more interactive and attractive profile.

• Communicated credit card product details to 100+ daily customers.
• Guided customers through eligibility checks and application processes.
• Assisted customers with product selection and sales.
• Giving valid rebuttals so customers get an assurance that the offer is benefitting him.

• Managed event registrations for Expo 2020, ADIPEC, and World Future Energy Summit.
• Trained teams to handle customer inquiries and streamline ticket sales.
• Responded to customer inquiries and providing appropriate solution for their inquiries.
• Communicated, managed and supervised team to provide best customer service for visitors.