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Bilal Nasser, Operations Manager

Bilal Nasser

Operations Manager·CVC

Lebanon

Bachelor's degree, Management Information Systems

Work experience

Total years of experience: 9 years, 5 months

Operations Manager

March 2024 - Present

CVC

Beirut, Lebanon

March 2024 - Present

Managed global partnerships, handling donor relations across countries, securing six-figure funding per project.
Redesigned workflow processes, improving operational efficiency by 33% in humanitarian project delivery.
Implemented tracking systems for efficient allocation of operational budgets, reducing funding gaps by 15%.
Created centralized scheduling tools to cut overlapping responsibilities, yielding a 23% boost in productivity.
Established communication channels that drove a 25% increase in stakeholder collaboration performance.
Led a 27-member dedicated team, guaranteeing smooth execution of daily operations and strategic projects.
Developed 6 contingency plans, securing uninterrupted aid delivery during political and environmental crises.
Delivered over 20 project deliverables on time and within scope, exceeding quality standards and expectations.
Company industry:
Non-profit Organization
Job role:
Administration

Owner

January 2017 - Present

SmartCell Shop

Beirut, Lebanon •Hybrid

January 2017 - Present

• Established and managed a successful retail business specializing in mobile phones, accessories, and repair services.
• Operated a licensed money transfer agency, ensuring secure and compliant financial transactions.
• Oversaw daily operations, cash flow, inventory, and customer service across both sectors.
• Built and maintained strong relationships with clients, suppliers, and financial service providers.
• Managed procurement and negotiated favorable terms with distributors and wholesalers.
• Implemented marketing and sales strategies to expand customer base and increase profitability.
• Supervised and trained staff, promoting efficiency, accountability, and excellent customer care.
• Maintained accurate accounting, transaction, and compliance records.
• Integrated digital tools to improve tracking, reporting, and operational performance.
• Supported community needs by providing reliable communication and remittance services during economic challenges.
Company industry:
Computer Hardware & High-Tech Manufacture

Deputy Manager

July 2021 - March 2024

URDA

Beirut, Lebanon

July 2021 - March 2024

Aligned project objectives with donor requirements, securing 7 figures in grant funding for humanitarian relief.
Secured partnerships with 27 major donors, traveling globally to establish long-term fundraising collaborations.
Led weekly progress briefings to ensure timely and transparent updates to donors, partners, and internal teams.
Coordinated closely with field and fundraising teams, aligning project documentation for over 20 donors.
Implemented robust financial controls, effectively increasing audit readiness by 13% while minimizing fraud risks.
Optimized staff deployment, significantly reducing resource wastage by 21% while maximizing project impact.
Company industry:
Social Services
Job role:
Management

Operations and Communications Supervisor

September 2019 - June 2021

Lebanese International School

Beirut, Lebanon

September 2019 - June 2021

Led digital system transitions, streamlining workflows and communications, boosting operational speed by 31%.
Implemented advanced communication platforms, boosting response engagement by 29% across the school.
Oversaw all student records and administration, ensuring 99% accuracy and efficiency for student files.
Maintained confidentiality and discretion in handling sensitive information and documents, ensuring security.
Managed all parent communications and student activities, ensuring smooth coordination for 280 students.
Developed monitoring dashboards, enhancing visibility into project progress and reducing reporting lag by 27%.
Company industry:
Higher Education
Job role:
Management

Operations Coordinator

June 2018 - August 2019

Irshad & Islah

Beirut, Lebanon

June 2018 - August 2019

Supported fundraising efforts, securing six-figure funding, supporting 12 programs and 50 community projects.
Crafted 3 business initiatives, generating 21% of the NGO’s annual budget and reducing donor dependency.
Reviewed program impact, identifying key gaps and significantly improving aid delivery compliance by 91%.
Managed logistics and resource allocation, efficiently streamlining operational processes, reducing delays by 23%
Company industry:
Non-profit Organization
Job role:
Management

Education

Lebanese International University

May 2018

May 2018

Bachelor's degree, Management Information Systems

Lebanon

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

The MIS program focused on integrating business management principles with information technology to improve organizational performance and operational efficiency. The program covered areas such as business process management, data analysis, enterprise systems, project management, and decision-support technologies. This academic background strengthened my ability to design and implement digital systems that support operational workflows, optimize resource allocation, and enhance organizational productivity. It also enabled me to leverage data-driven insights to improve operational planning, streamline reporting processes, and implement technology solutions that support efficient management of teams, projects, and financial resources.
View attachment

Skills

Team Building
Expert
Team Building
Expert
Operating System Internals
Expert
Operating System Internals
Expert
Event Management
Expert
Event Management
Expert
Management
Expert
Management
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Data Management
Expert
Data Management
Expert
PC Networking
Expert
PC Networking
Expert
Database
Expert
Database
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Operations
Expert
Operations
Expert
Communication
Expert
Communication
Expert
Leadership
Expert
Leadership
Expert
Planning
Expert
Planning
Expert
Budgeting
Expert
Budgeting
Expert
HR
Expert
HR
Expert
Negotiation
Expert
Negotiation
Expert
Teamwork
Expert
Teamwork
Expert
Marketing
Expert
Marketing
Expert
Arabic
Expert
Arabic
Expert
English
Expert
English
Expert
Manufacturing
Expert
Manufacturing
Expert
Coaching
Expert
Coaching
Expert
Procurement
Expert
Procurement
Expert
Engineering
Expert
Engineering
Expert
Accounting
Expert
Accounting
Expert
Retail
Expert
Retail
Expert
Sales
Expert
Sales
Expert
Problem Solving
Expert
Problem Solving
Expert
Operations Management
Expert
Operations Management
Expert
Key Performance Indicators
Expert
Key Performance Indicators
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Team Management
Expert
Team Management
Expert
Process Improvement
Expert
Process Improvement
Expert
Operational Excellence
Expert
Operational Excellence
Expert
Business Process
Expert
Business Process
Expert
Service Management
Expert
Service Management
Expert
Human Resources
Expert
Human Resources
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Manufacturing Process
Expert
Manufacturing Process
Expert
Service Delivery
Expert
Service Delivery
Expert
Contractual Obligations
Expert
Contractual Obligations
Expert
Office Operations
Expert
Office Operations
Expert
Quality Control
Expert
Quality Control
Expert
People Management
Expert
People Management
Expert
Customer Experience
Expert
Customer Experience
Expert
Client Relations
Expert
Client Relations
Expert
Warehouse Operations
Expert
Warehouse Operations
Expert
Financial Reporting
Expert
Financial Reporting
Expert
Microsoft Office
Expert
Microsoft Office
Expert
HR Operations
Expert
HR Operations
Expert
Attention To Detail
Expert
Attention To Detail
Expert
Manufacturing Process Improvement
Expert
Manufacturing Process Improvement
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Service Level Agreements
Expert
Service Level Agreements
Expert
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
FINANCIAL CONTROLS
Intermediate
FINANCIAL CONTROLS
Intermediate
FUNDRAISING
Intermediate
FUNDRAISING
Intermediate
HUMANITARIANISM
Intermediate
HUMANITARIANISM
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Social profiles

Facebook
Facebook
facebook.com/bilal.nasser.520357

Instagram
Instagram
instagram.com/bilalns/

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Basics of Videography and Photography Certificate
Management Skills Certificate
Training of Trainers Certificate
Strategic Planning Certificate
Basics of Videography and Photography Certificate: Maharat Center for Training and Development
Jan 2016
Management Skills Certificate: Maharat Center for Training and Development
Jan 2016
Training of Trainers Certificate: The Arab Academy for Training and Development
Jan 2017
Strategic Planning Certificate: The Arab Academy for Training and Development
Jan 2018

Hobbies

  • Reading Books
  • Volunteering Work
  • Networking Events