BUSINESS DEVELOPMENT MANAGER
AlGIHAZ Holding - Telecom / IT Sector
Total years of experience :21 years, 5 Months
Demonstrate sound knowledge of sales management practices and best practice management principles, and provide measurement and action to support the activities of the sales.
Managing the telecom business and driving sales on the defined territory within Saudi Arabia and Gulf region and generating revenues of more than 51 Million SAR.
Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Research and build relationships with new clients and suppliers.
Plan approaches and work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
Position the costing & pricing appropriately through effective customer, competitive and market knowledge.
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion and use a variety of styles to persuade or negotiate appropriately.
Penetrating a large key account in Saudi securing a startegic deal that generated recurring long term business.
Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency and client satisfaction.
Identifying of time, cost, resource limits, and risks prior to starting projects.
Reporting P&L reports to management and maintaining the main management targets in terms if project scope, project budget and project timeline.
Evaluate staffing metrics, and Service Management performance to determine and manage to an optimal Service Management staffing plan.
Interact with customer to ensure Project/Service Management and Delivery goals and objectives are clear, and ensuring that these delivery expectations are met.
Managed the review procedures for verifying BOQs, project plans, and requirement statements, in order to devise procurement, implementation, and management strategies.
Handled all activities related to the monitoring and control of the project work, against pre-defined measurement baselines.
Led and managed the development of various project progress and team performance reports for the reference and review of the senior management team.
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Evaluate staffing metrics, and Service Management performance to determine and manage to an optimal Service Management staffing plan.
Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency and client satisfaction.
Interact with customer to ensure Project/Service Management and Delivery goals and objectives are clear, and ensuring that these delivery expectations are met.
Reporting P&L reports to management and maintaining the main management targets in terms if project scope, project budget and project timeline.
Liaise with Mobile network major vendors and other suppliers used by MYCOM customers to establish the overall solution requirements and ongoing evolution, such as upgrades, integration, and local customization.
Identifying of time, cost, resource limits, and risks prior to starting projects.
Compile and review feature specifications requested by Customer and review with PLM (Product Line Management) in MYCOM.
Responsible for customer systems and own all aspects of support and maintenance of performance management solutions for Mobile Operators from the point of customer acceptance.
Assuring that the installation completed is according to required quality level, without any discrepancies.
Take ownership of all issues and ensuring that steps are taken to deliver the services in an efficient manner (writing & providing all support bulletins).
Handling the quality processes and make quality a priority in the delivery of solutions to customer queries.
Participation in out of office hours support as required.
Proactive review and periodic checks of assigned installations and recommending fixes/solutions.
Perform system health checks and performance tuning as well as capacity planning if it necessary.
Providing daily system reports with explanations of any abnormality.
Understanding the working practices and taking ownership of using the tools and infrastructure to effectively deliver the service.
Provide on the job training for Customers if anything necessary. Advise customers on the use of product features, functions and interfaces.
Planning and designing Networking security solutions.
Installing and Configuring of encryption devices from THALES-eSecurity (Datacrypter and Host Security Module (HSM) for Banking System).
Installing and configuring Cisco router and NTU low and high speed units.
Main Achievement:
Installing and configuring Datacrypter as well as Cisco routers to securing JNB network (JNB: Jordan National Bank).
Installing & configuring HSM and gaining preventive maintenance agreement for HSM for top 8 banks in Jordan.
Configuring, installing and commissioning Base Transceiver station.
Installing microwave system
Frequency planning.
A full scholarship from Hijjawi Faculty and the Scientific Foundation of Hisham Adeeb Hijjawi (SFOHAH) as a Trainee.
Telephone set assembly: worked in production line of telephone sets, including assembly, quality control and production management.
Telecommunications Networking Solutions: Hands-on experience on installation of new switching modules and courses about switching and telecom technologies.
Quality Management System (QMS), ISO qualifications and quality control.
Research and Development (R&D): attended lectures about researches to get a better product, and development of systems according to sites requirements.
Telecom engineering program that focuses on both the theoretical and practical aspects of telecommunication engineering. Totaling 167 credit hours that offer an engineering program that provides skills in the fundamental concepts of electrical engineering, mathematics, physical sciences, in addition to analog and digital communications. Specialized and advanced topics in telecommunications are also offered such as wireless communications, satellite communications, Microwave , antennas, data communication , computer networks, digital signal programming ,etc The telecom Engineering degree equipped with the practical experiences necessary for success in telecommunications industry, government service, or graduate schools.