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Muhammad Bilal Shehadeh, People and Culture Manager

Muhammad Bilal Shehadeh

People and Culture Manager·Toothpick

Lebanon

Doctorate, Organizational Behavior And Human Resources

Work experience

Total years of experience: 14 years, 6 months

People and Culture Manager

January 2020 - Present

Toothpick

Beirut, Lebanon

January 2020 - Present

Expert in attracting and selecting top talent. Skilled in goal setting and feedback to enhance employee performance. Proficient in accurate payroll processing and administering employee benefits. Experienced in developing and implementing HR policies for a compliant work environment. Knowledgeable in designing efficient structures for effective collaboration. Proficient in tracking and improving employee and organizational performance. Skilled in creating comprehensive programs for smooth employee transitions. Experienced in updating job descriptions to attract qualified candidates. Proficient in developing initiatives for a positive workplace culture. Knowledgeable in managing company assets effectively. Skilled in vendor management and optimizing procurement processes. Experienced in providing guidance and support for employee development. Proficient in implementing programs for professional growth and succession planning. Skilled in overseeing administrative functions and maintaining an organized office.

Company industry:
Accounting

People & Culture Manager

January 2020 - Present

Toothpick sal & Markit sarl

Beirut, Lebanon Hybrid

January 2020 - Present

Built the P&C spectrum from bottom to top, covering all verticals from legal, to C&B, to Performance
Management, to Talent Acquisition, to Cultural Development, and Organizational Development.
Designed and executed Total Rewards strategies, including compensation, benefits, recognition, and job
leveling frameworks, ensuring internal equity, transparency, and external competitiveness across all business
units.
Initiated a full-scale compensation review and standardization project, aligning salary bands, bonus schemes,
and recognition programs with organizational goals and market positioning.
Spearheaded the implementation of a new HRIS, integrating payroll, benefits, and employee engagement
metrics, resulting in a 70% improvement in data accuracy and reporting efficiency.
Engineered cultural transformation initiatives that reduced employee turnover by 30% in one year through
tailored engagement and recognition programs.
Developed succession planning frameworks and mentoring programs that increased internal promotions by
25%, supporting career growth and organizational stability.
Orchestrated the development of a full fledge Performance Management system that lifted the overall
employee performance by 40 %, creating KPIs, OKRs, and Qualitative Assessments.
Mentored, trained, and managed team members across multiple countries and nationalities.
Earned a seat on the Board of Executives and helped guide the P&C strategy through the Organization.
Established and developed Talent Acquisition systems and flows manually and through ATSs enhancing
qualitative selection processes and integrating cognitive personality testing resulting in 80 % retention of
new hires, including On-Boarding programs.
Developed costing simulations and total rewards modeling, incorporating funding scenarios and utilization
metrics to support sustainable rewards strategies and cost optimization.
Initiated a new approach for Job Design and Job Descriptions, aligning and channeling all verticals based on
it, reaching to Job Leveling and Salary Scaling.
Integrated AI tools usage into the P&C practices by 40%, increasing the departments efficiency and learning
vertical by 60%.
Created Internship programs in partnership with Elite Universities across all departments, increasing
productivity per department by 30% at minimal cost.
Established partnerships with benefits and data vendors to support total rewards initiatives, including the
rollout of flexible benefits plans and non-monetary recognition programs.

Company industry:
Other Healthcare Services

Senior Human Resources Coordinator

January 2018 - January 2020

Ramco Trading & Contracting SAL

Beirut, Lebanon

January 2018 - January 2020

Onboarding new HRIS with a payroll system backed manually Supervising HR Officers on daily tasks and time-bound projects Managing job analysis, job design, and organizational development activities across the organization. Handling the security department and detail of the facility Coordinating all operational HR functions Handling Residencies, Social Security, and compensation of all Foreign Staff Responsible for all compensation and benefits functions Coordinating employees taxation and NSSF matters Recruiting vacancies for all departments in the organization Handling employees affairs within the facility, dorm camp, and geographical expansion

Company industry:
Business Support Services

Senior Human Resources Coordinator

January 2017 - January 2020

Ramco Trading & Contracting sal

Beirut, Lebanon

January 2017 - January 2020

Onboarded HRIS/HRMS fully with C&B and ATS
Supervised HR Officers on daily tasks and time-bound projects enhancing productivity of the department by
60%.
Managed job analysis, job design, and organizational development activities across the organization, driving
work flow efficiency by 60%.
Handled the security department and security detail of the facility.
Coordinated all HR Operational functions.
Handled Residencies, Social Security, and compensation of all Foreign Staff in a compliant manner.
Managed all C&B related verticals, KPI, OKRs, Quantitative Assessments, reaching to Reward System.
Acquired talent from Blue Collar positions to White Collar positions covering over 1, 500 vacancies.
Handling employees affairs within the facility, dorm camp, and geographical expansion.
Led organizational development initiatives including job analysis and design, contributing to a 15%
improvement in operational efficiency and role clarity.
Oversaw compliance with Social Security and tax regulations for over 3500 employees, ensuring 100% audit
compliance.

Company industry:
Business Support Services

Senior Human Resources Generalist

January 2016 - January 2017

JCC ARACO Group

Beirut, Lebanon

January 2016 - January 2017

Created a payroll internal system to cater to all operational verticals
Recruited and facilitated the hiring of qualified job applicants for more than 300 open positions.
Implemented new hire orientation and employee incentive programs as per ISO QMS Standards.
Attended and participated in employee disciplinary meetings, terminations, and investigations.
Handled employee-related taxation and National Social Security Fund.
Partnered with Third Party Trainers to deliver necessary training programs for the employees increasing
company learning rate by 20%.
Enhanced talent acquisition strategies across 4 industries, optimizing recruitment pipelines to reduce time
to-fill by 30%.
Standardized onboarding and orientation processes, resulting in a 90% new hire retention rate within the first
year.

Company industry:
Construction & Building

Human Resources Generalist

January 2012 - January 2016

JCC ARACO Group

Beirut, Lebanon

January 2012 - January 2016

Grew through the verticals of HR covering them over 4 industries.
Generated official internal documents such as offer letters, appointment letters, salary slips, and warning
letters.
Created onboarding plans and educating newly hired employees on HR policies, internal procedures, and
regulations.
Maintained physical and digital files for employees and their documents, benefits, and attendance records.
Assisted in talent acquisition and recruitment processes.
Performed administrative tasks.
Updated job requirements when needed.
Answered employee questions and addressed employee concerns with the company.
Rotated between Recruitment, C&B, Employee Affairs, and Legal Affairs.

Company industry:
Construction & Building

Human Resources Officer

January 2012 - January 2013

JCC ARACO Group

Beirut, Lebanon

January 2012 - January 2013

• Performing administrative tasks.
• Updating job requirements when needed.
• Maintaining employee records and paperwork.
• Answering employee questions and addressing employee concerns with the company.
• Contacting applicants references.

Company industry:
Construction & Building

Education

Beirut Arab University

January 2027

January 2027

Doctorate, Organizational Behavior And Human Resources

Lebanon

La Sagesse University

January 2017

January 2017

Master's degree, Management

Lebanon

Rafik Hariri University

January 2012

January 2012

Bachelor's degree, Management

Lebanon

Skills

Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Navision
Expert
Navision
Expert
ONBOARDING
Expert
ONBOARDING
Expert
GOAL SETTING
Expert
GOAL SETTING
Expert
HUMAN RESOURCES INFORMATION SYSTEM (HRIS)
Expert
HUMAN RESOURCES INFORMATION SYSTEM (HRIS)
Expert
JOB ANALYSIS
Expert
JOB ANALYSIS
Expert
JOB DESCRIPTIONS
Expert
JOB DESCRIPTIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PAYROLL PROCESSING
Expert
PAYROLL PROCESSING
Expert
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
SOCIAL SECURITY
Expert
SOCIAL SECURITY
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
GOVERNANCE
Beginner
GOVERNANCE
Beginner
PSYCHOLOGY
Expert
PSYCHOLOGY
Expert
PUBLIC SPEAKING
Expert
PUBLIC SPEAKING
Expert
HUMAN RESOURCE MANAGEMENT
Expert
HUMAN RESOURCE MANAGEMENT
Expert
Performance Management
Expert
Performance Management
Expert
Recruitment
Expert
Recruitment
Expert
Learning and Development
Expert
Learning and Development
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Navision
Expert
Navision
Expert
COMPLEXITY THEORY
Intermediate
COMPLEXITY THEORY
Intermediate
COMMUNITY DEVELOPMENT
Intermediate
COMMUNITY DEVELOPMENT
Intermediate
CULTURE TRANSFORMATION
Intermediate
CULTURE TRANSFORMATION
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
PRODUCTIVITY IMPROVEMENT
Intermediate
PRODUCTIVITY IMPROVEMENT
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate

Social profiles

Languages

Arabic

Expert

French

Expert

Spanish

Expert

English

Expert