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Bilal Shoaib, Client Servicing  Manager

Bilal Shoaib

Client Servicing Manager·WeCrunch

Pakistan

Bachelor's degree, Business Accounting and Finance

Work experience

Total years of experience: 5 years, 6 months

Client Servicing Manager

February 2022 - Present

WeCrunch

Pakistan

February 2022 - Present

WeCrunch - a business analytics and technology-solutions company in Pakistan and UAE where I managed clients and our tech team.

\[Stakeholder Management | Problem-solving | Negotiation\] Led meetings with the heads of analytics at Pepsi, Coty and P&G to understand their data-related problems and worked closely with WeCrunch’s CEO and CTO to estimate costs and propose solutions.

\[Collaboration | Communication | Cross-functional Teamwork\] Started off with a single project and team of 2 for P&G and grew to leading 5 projects for 3 clients (Goody/Basamh Trading Company/P&G) and managing a team of 10 people of data engineers, data analysts, and designers to create consolidated databases, Business Intelligence dashboards (PowerBI / Tableau) and mobile/web applications.

\[Roadmaps | Storyboarding\] Acted as the voice of customer to generate requirements, and made product roadmaps, mock-ups and wireframes

Company industry:
Software Development
Job role:
Management

Client Servicing Manager

February 2022 - May 2023

WeCrunch

Pakistan

February 2022 - May 2023

Company industry:
Software Development

Payroll Advisor

December 2020 - February 2022

Giant Co.

Lahore, Pakistan

December 2020 - February 2022

Giant Group Limited - an umbrella company based in the UK (Pakistan office)

\[Stake Holder Management\] Route incoming inquiries to the concerned departments and personnel within the SLA.

\[Data Analysis\] Generated a daily stats report for the management to build upon for forecasting, using MS Excel.

\[Client Management\] Advise workers about which payroll systems would be the best for them with minimal deductions and a higher take home pay in the UK.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Government College University

September 2020

September 2020

Bachelor's degree, Business Accounting and Finance

Pakistan

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

Skills

Negotiation
Expert
Negotiation
Expert
Storyboarding
Expert
Storyboarding
Expert
Cross functional Team Leadership
Expert
Cross functional Team Leadership
Expert
Problem Solving
Expert
Problem Solving
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate

Languages

English
Intermediate

Hobbies

  • Playing Musical Instruments