Front Desk Supervisor
Keystone Lodge Hotel
Total years of experience :3 years, 0 months
11/11/09- 08/31/10 Keystone Lodge Hotel Colorado, U.S.A.
Front Desk Supervisor
• Ensuring accurate checking in and checking out of guests
• Ensuring 5 Star hotel standards being applied
• Solving customer complaints effectively
• Ensuring smooth communication between departments
03/09/08- 01/11/08 Stenden Hotel Leeuwarden, Netherlands
Rooms Division Manager
• Making decisions about which room rate to sell at • Ensuring minimum quality standards of rooms
• Making decisions about creating and/or editing packages
• Forecasting future room sales
04/09/06 - 31/12/06 Doha Asian Games Organizing Committee
Resident Centre Supervisor
• Receiving guests and ensuring their stay is a pleasant one
• Responding to any requests or questions any guests may have
• Following up on requests and maintenance issues
• Supervising assistants to ensure good customer service is provided
• Providing the athletes with a home away from home
05/07/06 - 02/08/06 Rohde & Liesenfeld Doha, Qatar
Logistics Co-coordinator
• Verification of documents (invoices, packing lists, certificates)
• Calling overseas to confirm and verify shipment dates
• Following up on orders
2011- July 2012 London School of Business and Finance London, U.K. ACCA Student (Association of Certified Chartered Accountants) * Passed 10/14 exams * Completed Professional Ethics Module
2008- 2009 CHN University Leeuwarden, Netherlands Short track student * Passed Planning/Controlling module (2nd year) * Passed Strategic Hospitality Operations/theory (3rd year) * Passed Real Estate Principles and Development Minor (3rd year)
2005-2007 CHN University Doha, Qatar Student of International Hospitality Management * 1st Year complete: All 'A' grades * 2nd Year complete (2 modules) * 3rd Year complete (2 modules) * Internship (4 months at Asian Games) complete
2003-2005 Qatar International School Doha, Qatar Diplomas obtained: * 9 IGCSE's * 2 AS levels
1996- 2003 International School of Singapore Singapore * High school