Shop Manager at Virgin Megastore
Azadea Group
Total years of experience :14 years, 2 Months
Managing and motivating a team to increase sales and ensure efficiency; managing stock levels and making key decisions about stock control; analyzing sales figures and forecasting future sales; analyzing and interpreting trends to facilitate planning.
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
Ensuring standards for quality, customer service and health and safety are met; responding to customer complaints and comments.
Organizing special promotions, displays and events; updating colleagues on business performance, new initiatives and other related issues.
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
-Maintain and develop a computerized customer and prospect database.
-Manage product/service mix, pricing and margins according to agreed aims.
-Attend training and to develop relevant knowledge, techniques and skills.
-Respond to and follow up sales inquiries using appropriate methods.
-Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.