بلال اختر, Conference Executive

بلال اختر

Conference Executive

MEED

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, Quality Management
الخبرات
17 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 2 أشهر

Conference Executive في MEED
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ فبراير 2012

•Sold delegate places for MEED events to potential clients
•Research new leads and follow up with existing leads
•Work with Telesales Manager, Marketing Executive and Conference Producer for optimum sales technique and marketing focus.
•Operate all administrative and computer systems in an organized manner providing complete records of calls and sales made for each client
•Met clients directly and attended MEED sponsored events and conferences
•Cross sell other business services that company offers

•Worked on the following Events:

-Qatar Transport 2012
-GCC and the City Conference 2012
-Qatar London Summit 2012

Call Center Agent في alghanim industries
  • الكويت - الكويت
  • يونيو 2011 إلى يناير 2012

• Receive inbound calls from customers with regards to complaints and service related problems
• Document all calls on a live call log system
• SAP and Point of Sale application programs used to track and register customer queries
• Reported any escalated queries to the supervisor and followed up with such queries
• Emailed Service and Delivery department of the company with the customer requests

Call Center Representative في t mobile
  • الولايات المتحدة
  • فبراير 2010 إلى مايو 2011

• Receive inbound calls from participants with regards to Product and Service related problems
• Document all calls with regards to participant inquires accurately using Call Tracking System
• Offered consultation to customers with account management related queries
• Sold company products and services based on customer needs, in accordance with the t-mobile program standards
• Maintained the existing databases with changes and the status of each customer and prospective customer
• Followed up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments

Store Manager في Cricket Wireless Communications
  • الولايات المتحدة
  • أبريل 2007 إلى فبراير 2010

• Sold company products and services to current and potential clients
• Prepared paperwork to activate and maintain contract services
• Developed and maintained sales materials and current product knowledge
• Managed Store’s Customer Database and Customer Service
• Kept track of Inventory and Ordered Products

الخلفية التعليمية

ماجستير, Quality Management
  • في University of Wollongong Dubai
  • مايو 2013
بكالوريوس, Management
  • في University of Central Oklahoma
  • مايو 2011
دبلوم, Microsoft Office Specialist
  • في Technology Domain Institute
  • يونيو 2007
دبلوم, Computer Hardware
  • في High Studies Institute
  • أغسطس 2005
الثانوية العامة أو ما يعادلها, Computer Sciences
  • في Pakistan School and College Kuwait
  • يونيو 2005

Specialties & Skills

business communication skills
Supervisory Skills
Customer Service
Marketing Intelligence
Customer Service Skills
Communication Skills
Supervisory/Managerial Skills
Interpersonal Skills
Marketing/PR Skills
MS Word
Sales Skills

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس
الهندية
متمرّس
الهندية
متمرّس
العربية
متوسط
الاسبانية
مبتدئ