Senior cabin crew / Premium cabin crew
Etihad Airways
Total years of experience :16 years, 8 Months
leading cabin crew toward delivering the best Guest experience and exceeding their expectations .
Safety is priority at all times .
-Looking after the needs of VIP hotel guests.
-VIP services
-Food and Beverage services
-Grand opening of Atlantis the palm Jumeirah Dubai (VIP services)
-Managing reservations for the restaurant, Aqua park and other facilities.
-Limosine reservations for VIPs
*customer care:
-helping customers to fix and maintain the routers
-customer help desk
-After sale service
-handling complaints
-ensuring customer satisfaction
*sales:
-providing customer the current promotions
-up selling existing customers
-acquiring new customers
-sending proposals to clients
-following up with clients
-Schedule meetings with doctors to explain and sell the products
-performing presentations about the products
-providing clients with brochures and booklets of the products
-managing the store inventory
-insuring that the clients receive the products
-following with the clients regarding using the products
-providing customer the current promotions
-Selling service cards (SIM) and handsets
-customer help desk
-After sale service
-handling complaints
-ensuring customer satisfaction
-up selling existing customers
-acquiring new customers
-achieving monthly targets
-Stand arrangement (FIFO, LIFO)
-Helping customers with the benefits and features of the products
-Providing customers with the promotions
-Coordinating inventory with the suppliers
-Managing shelf arrangement
-Assessing customers needs and requirements