Captain Waiter
Zwarah Arabic Restaurant (Crystal House General Trading Company)
مجموع سنوات الخبرة :14 years, 1 أشهر
Ensures high standards of personal presentation and grooming. .
Communicates effectively to know the daily task assigned.
Aiming to achieve monthly or annual target.
Greeting customer by smiley face and assist to sit.
Knowledge about POS and different kinds of payment mode.
Take an active role in coaching and developing junior staff.
check daily necessary papers for Asst. waiter/ waitress, waiter & Sr. waiter/waitress.
Guiding the new joiners, encouraging and motivating them for their better performance
check personal hygiene, K.O.T & B.O.T, Punctuality, Guests dealing, courtesy, behavior, performance of service etc.
Always thank and say farewell to guests conveying anticipation for their next visit.
Complete closing duties, including restocking items, turning off lights, etc
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette..
Knowledge about P.O.S and different kinds of payment mode.
Maintains the conversation and does not expose any sensitive topics to the guest.
Maintain hygiene and cleanliness.
Responsible to ensure for smooth operation, in assigned area including staffing, inventory, quality assurance and customer service.
Provide customer service by greeting and smile.
and assisting to sit.
Knowledge about P.O.S and different kinds of payment mode.
Guiding the new joiners encouraging and motivating them for their better performance.
Making Daily report for the sales and sending to assist manager and branch manager by e-mail.
Focusing on customer services.
visit customer to ensure that they are enjoying their meals and getting feedback.
listen customers issues and solving it for better business and good relation.
Briefing daily store activities with Co- worker on daily basis.
Managing staffing, preparing schedules, guiding staffs.
Maintain hygiene and cleanliness.
Maintain team work.
Stocks Request and replenishment from company
Making Daily Report of sales and sending to lead merchandiser.
Knowledge of Stock takes (inventory counting).
Updating everyday sales till activities to lead merchandiser and sales manager.
Maintaining the zone and par level for the items displayed products make it sure that the items are displayed in proper standard.
To make sure that all the items displayed have valid date and to check the expiry date.
Focusing on customer services along with staffs and maintain team work.
listen customer issues and fixing it as per required for good relation and better business.
Scheduling the delivery for regular customers.
Acknowledge to the customer about new items and promotional items for increase the sale.
Prepare of sales documents, reports and payroll using MS and also doing manual file work.
Maintain proper hygiene and cleanliness.