bimbo taiwo, customer care executive

bimbo taiwo

customer care executive

etisalat

Location
Nigeria
Education
Bachelor's degree, BA
Experience
12 years, 0 Months

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Work Experience

Total years of experience :12 years, 0 Months

customer care executive at etisalat
  • Nigeria
  • My current job since May 2012

providing help and advice to customers using your organization’s products or services;Communicating courteously with customers by telephone, email, letter and face to face;investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants;handling customer complaints or any major incidents, such as a security issue or a customer being taken ill, issuing refunds or compensation to customers.

Education

Bachelor's degree, BA
  • at university of lagos
  • June 2010

BA in philosophy

Specialties & Skills

Telecommunications
Team Management
Problem Solving
Microsoft Office
Customer Service
Micro-Soft Office, Power point, Outlook and Excel), Corel Draw and Adobe PageMaker.

Languages

English
Expert

Training and Certifications

Problem solving and troubleshooting (Training)
Training Institute:
iskill
Date Attended:
September 2013
Duration:
168 hours

Hobbies

  • Reading inspirational books, Sports and interacting