Credit Operations, CBD Unit – Executive
National Bank Of Ras Al Khaimah P.S.C Dubai U.A.E.
Total years of experience :16 years, 11 Months
Credit Operations, CBD Unit - Executive (July 2019-December 2019)
Handling Help desk there by all queries related to Facilities, Loans, Securities etc of corporate and Treasury cases. • Lodging all FIGP customers Rental PDC’s and there by reconciling their tenancy contracts and cheques Recon on quarterly basis. • Preparing Banking Arrangement Letters for loan customers with different Securities and dispatching the same.
Central Operations - Executive (Jul 2013-Jun 2019)
• Ensure authenticity and availability of documents required for processing of all financial and non- financial transactions and service requests. • Ensure that static data changes are completed and authorised daily. • Ensure all the activities being carried out as per the banks operating procedures. • Processing inward cheques in ICCS and completing technical verifications prior to that. • Assisting officers in various clean-up projects; to ensure quality of data obtained during the clean up as per the required standards. • Processing debit card and cheque book requests made by clients. • Ensure all Money Laundering and other regulatory requirements laid down internally and by Central Bank are followed while performing day to day activities. • Ensure service requests are appropriately raised for processing of customer requests as per the banks policies and procedures.
HR - Co-ordinator (Jan 2013-Jun 2013)
• To manage HR help desk by assisting the bank-wide staff with their HR related queries. • Assisting the HR manager in administrative tasks ahead of the recruitment process. • Ensuring banks HR applicant database is accurately updated and maintained at all the times. • Coordinating and scheduling candidate interviews for the HR managers. • Ensure and maintain complete confidentiality for the banks recruitment files. • Sourcing suitable profiles for the vacant positions from different recruitment agencies.
Central Operation - Representative (July 2011-Dec 2012)
• To handle account opening helpdesk; which includes to address customer queries in regards to their accounts; suitably update the queries status on operations helpdesk system. • Coordinating with Central Rak Bank Operation unit for daily account opening status and processing of files. • Ensuring all the client services requests are handled within stipulated timelines • To assist officers in client document checks and corporate client document checks required for account opening. • Maintaining and updating a daily MIS to ensure accurate and speedy process for account opening is followed.
Wealth Management - Co-ordinator (April 2011—June 2011)
• Ensure all customer complaints’ pertaining to Wealth Management clients are accurately recorded on the Complaint Management System for the service quality team to address. • To assist compliance officers in reviewing KYCs for new and existing clients, to ensure accurate information is detailed. • Custodian for Laptops, token configuration and work ID issuance for the Relationship Managers. • Generate referrals and cross-sell new and existing products.
Junior Banking Assistant (March 2005 - November 2008)
• Reviewing documents and personal account openings. • Liaising with Compliance Department to obtain necessary approvals for account opening of Private Banking Clients. • Assisting compliance officers in reviewing accounts followed by account closures pertaining to various issues regarding sanctions and money laundering. • Work together with different Business Units to improve and upgrade efficiency of existing procedures, in order to complete tasks within stipulated timelines, to maintain the quality of services. • Proactively handling HNI client queries and striving to resolve the same. • Maintain an accurate MIS for the department to track the ongoing tasks and initiate an automated follow-up to insure completion of the task. • To process customer requests for account closures, account conversions, address changes, and addition of power of attorneys etc.
Manage appointments, arrange meetings and maintain daily schedules for the Director.
• Prepare quotations for the clients and coordinate with them post the order placement. • Handle order processing, printing and delivery of material to the clients office in the stipulated timelines. • Follow up with the clients for processing of payments; • Handle petty cash and maintain an MIS for payments from clients and other on-going tasks.
Completed F.Y. B.Com from Delhi University through Self Correspondence.
Completed 10+2 in the Indian High School, Karama, Dubai, with Economics, Business Studies and Accounts as major subjects.