Digital transformation Officer
Customs Administration of Senegal
Total years of experience :19 years, 5 Months
Help desk supervisor and support agents’ trainer;
Team leader in digital project implementation with strong knowledge of IT infrastructures;
Senior Communications and Media Advisor for Top Management;
Provides regular benchmark studies to decision-makers.
Led Campaigns, Events, Strategy development, and training.
Managed the online editorial team: planned live streaming and content updates during events,
Translated contents, supervised the conception and order of brochures and leaflets; screen animation;
Supervised content creation of user guides, screen animation, video production; studio recording;
Pilot of the Communication Process for the ISO 9001-2015 certification.
Implemented the official customs website, 2015
- Implemented the Electronic archives project: produced manuals for trainings, and follow up with users.
- Event’s Manager for Senegal CUSTOMS| 2013 - 2014
Achievement: Customs IT FORUM 2014 (organization and assessment, communications and media relations), more than 2000 participants. The success of this event led me to get hired as the Communication’s manager of Customs’ ICT Directorate.
- Knowledge Management Support Agent for UNDP TEAMWORKS platform 2012-2013
Helpdesk agent for UNDP staff all over the world with people from all over the world to help them get familiar with the platform; Train (Remotely and Face to face) UNDP staff and encourage them to create knowledge spaces where they would share experiences from the field.
- Editor of the Grands Moulins de Dakar magazine "LE MEUNIER” 2009
- Web content Editor for the ACAPES NGO 2008
- Translation Consultancy for the AAFEX 2008
- Web content editor trainer for Oxfam’s Regional Communication Officer 2008
- Web strategy consultant for Plan International, engaging people from different cultures to embrace the digital transformation, using Internet, and other internal communication tools. 2008
Supervised regional web content editing, translation, images and video uploads and management.
Responsible for Staff training to use corporate platforms'.
Achievements:
Made the regional website for West Africa dynamic with regular stories and shared them across Plan International's websites;
Implemented the regional Intranet prior to Sharepoint, Campaign lead for the Day of the African Child in West Africa, sharing children’s stories and experiences from Plan staff on the field.
Web content Manager and designer.
Achievement: co-implemented the first Microfinance INTERNET PORTAL of Senegal.
Diploma In Business Communication Diploma in International Tourism, with English Language studies . Diploma in Hospitality Management Certificate : “Effective communication skills for managers” Certificate : “Essential Management Skills for the workplace” Certificate : “Fundamentals of Project Management” Certificate : “Introduction to supervision” Certificate: “ Supervision - Managing groups & employee interaction” Certificate: “ Supervision - managing employee performance” Certificate: “ Change management - guiding principles & practices”
Study fields : project management; HTML/CSS; SEO; Content Writing.
Study fields : communication, journalism, sociology, multimedia production, photography, marketing, English, linguistic.
High school Diploma in Philosophy, literature and Arts
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