IT Manager
Diamondlease LLC (Al Habtoor Group)
Total years of experience :19 years, 10 Months
- Steered the Oracle ERP Project efficiently, starting from the conceptualization of the project, aligning it with the company’s vision etc. by running a team of 30+ employees from different grades and 20+ consultants and the management / stake-holders.
- Elevated the IT department from the traditional methods to innovative and empowered to cater any business requirements. Within 2 years of joining, the department was nominated for the best department award at group level, for the very first time in the history.
- Ensuring 99.99 % uptime of the critical servers by administering the data center of around 30+ servers (On-Prem / Cloud, Multi brand, Multi technology hardware, different operating systems, applications etc…
- Annual Budget preparations for IT considering all the business & IT requirements through a systematic process. Execution of projects as per the budget, routine monitoring & reporting to the stakeholders (operating an annual IT budget of around AED. 5~6 million). Converting Capex expenses to Opex expenses and vice-versa, based on the business requirements.
- Introduced Redundancy & High Availability concepts, Application Load Balancers, SAN, Ticketing System, Check-lists for routine activities and various other business / IT solutions to enhance the business requirements.
- Some of Key Business Projects completed are - ERP Implementation with different standard & custom modules, Cloud Migrations - Saas & IaaS solutions, Process re-engineering, VAT implementation, Automations on various areas, BI Implementation, DMS Implementations, Chatbot implementation, Conducted Risk Assessments & Mitigated the high-risk items wherever possible, Mobility Solutions like Check-in/Out, Valet Operations etc..
- Ongoing business projects include Corporate Tax, New DMS implementation, API integrations with TARS & Aggregators, New Website & Mobile App (for both Customers & Internal Users), Data Protection & Privacy law Implementation, ISO 27001 & 27701 Implementation, Evaluation of RPA, AI & ML for improving business processes etc…
- Executed other key projects like Data-center revamp, Hardware Refreshes, Cloud Migrations, Disaster Recovery Setups, Office 365 Implementation, Security enhancements, Fire Protection System (FM 200) Implementation, Various networking projects, Backup solution enhancements, routine PC & laptop replacement plans, IT Asset management etc.
- Mastering the IT infrastructure & ERP related tickets effectively and affirm that the necessary measures are taken on time. Keeping a very high standard of ticket resolutions - E.g. The ERP complaint ticket resolution is above 95% level and the enhancement ticket resolution is above 90% level.
- Helped to setup an internal Digital Marketing team and acted as a bridge between them and the Management / Sales members to achieve various business requirements. Lead the Digital marketing team for multiple years to achieve the business KPIs continuously and successfully surpassed them.
- Handled multiple website related projects, New Website developments, re-shaping the existing websites, switching the support providers / hosting services for better value additions & for lower cost.
- Lead various cost-saving initiatives by conducting brain-storming sessions, optimizing existing solutions, finding better solutions by process re-engineering, tech trainings, tech upgrades and technology implementations.
- Documentation of different levels of documents - starting from the process manual to SOPs to work instructions to check-lists, follows the systems & procedures.
- Maintain good relationship with all the vendors and ensure quality & on-time services as per the AMCs, SLAs or as per the agreed terms.
• Planning, Budgeting of the IT requirements for the year (roughly handling an annual IT budget of 50, 000$), monitor / analysis the actual Op-exes + Cap-exes on a monthly basis against the budget and take necessary actions accordingly.
• Manage & support the ERP Application and ensure zero downtime. Study, plan, design and implement the new projects & applications related to IT.
• Maintain ZERO downtime for the servers & network through proper monitoring, efficient planning and preventive maintenance plans, especially the ERP / Application & database servers.
• Implemented the following applications and providing support - Maintenance Module in Orion, Payroll system, Textile Logbook system, QA Module, Cost Management system, Call monitoring system.
• Handling other key areas like - Complaint logging, management & reporting, Backup & restoration process, Training the staff as per the requirements and certification process, Handling the vendors & AMCs, Ensuring security through Firewall and endpoint solutions, Conduct satisfaction surveys etc…
• Proper documentation of different levels of documents (including the IT policies), link with Integrated Management System (IMS), follows the systems & procedures properly and thus prepare IT process to face various audits.
• 100% adherence to the legal software licenses and to the corporate IT policies & guidelines.
• Co-coordination with HR Department, in various events & activities like - Training programs, seminars, cultural activities, Annual Day, Sports day etc…
Completed the MCP Certification in Nov 2002 and completed the MCSE Certification in September 2003. Major subjects covered under MCSE were - 1. MS-Windows 2000 Professional (70-210) 2. MS-Windows 2000 Server (70-215) 3. Network Infrastructure Services (70-216) 4. Actvite Directory Services (70-217) 5. MS-SQL Server 2000 - Database Design (70-229) 6. MS-Exchange Server 2000 (70-224) 7. Designing Microsoft Network Infrastructure - (70-221)
Completed Higher Diploma in Software Engineering from Aptech Computer Education in 2002, which includes the following subjects - Visual Basic, SQL Server, Active Server Pages, Core Java, C++, MS-Frontpage, MS-Access etc..
Passed the Bachelor of Commerce Degree from Calicut University in March 2001. The Major Subjects covered under the graduation were - Financial Accounting, Management Accounting, Cost Accounting, Statistics, Business & Company Laws, EDP, Business Management, Computer Applications etc...
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