IT System Operator
Oman Air, www.omanair.com
مجموع سنوات الخبرة :18 years, 5 أشهر
March '08-- till now IT System Operator
Oman Air, www.omanair.com
National Carrier of Oman
Muscat, Oman
• Designed and Implemented Virtualization technology on Blade servers
• Administration of Windows 2008 and 2003 based Active Directory
• Implemented MS Exchange 2010 based messaging platform and Administration
• Implemented Centralized patch management solution using SCCM
• Administration of Bluecoat SG810 device (proxy appliance for Internet)
• Troubleshooting of all Microsoft Windows Server Platforms
• Troubleshooting of Network issues
• Administration and Maintenance of Mcafee EPO and Sophos Endpoint Protection Systems
• Implementation and Maintenance of HP Data Protector Backup solution for backing up of all servers using Tape media
• Preparation of technical documentation and procedures for the new and existing systems/applications.
• IT Service desk Incident handling.
• Coordinating with Vendors for hardware issues on Servers and Network Appliances
• Vendor Management
• Designed and Implemented Virtualization technology on Blade servers
• Administration of Windows 2008 and 2003 based Active Directory
• Implemented MS Exchange 2010 based messaging platform and Administration
• Implemented Centralized patch management solution using SCCM
• Administration of Bluecoat SG810 device (proxy appliance for Internet)
• Troubleshooting of all Microsoft Windows Server Platforms
• Troubleshooting of Network issues
• Administration and Maintenance of Mcafee EPO and Sophos Endpoint Protection Systems
• Implementation and Maintenance of HP Data Protector Backup solution for backing up of all servers using Tape media
• Preparation of technical documentation and procedures for the new and existing systems/applications.
• IT Service desk Incident handling.
• Coordinating with Vendors for hardware issues on Servers and Network Appliances
• Vendor Management
• Installation and support of Operating Systems on desktops, and provided desktop support for end-users
• Windows 2003Active Directory administration.
• Administration of Mcafee EPO and Mcafee Endpoints.
• Installation of all application software's, configuration of printers, etc
• Maintaining inventory of all IT assets
March '07 - February '08 IT Support Engineer
Renardet Pvt Ltd.
Muscat, Oman
• Installation and support of Operating Systems on desktops, and provided desktop support for end-users
• Windows 2003Active Directory administration.
• Administration of Mcafee EPO and Mcafee Endpoints.
• Installation of all application software's, configuration of printers, etc
• Maintaining inventory of all IT assets
January '06 - February '07 Technical Support
Infosys Pvt Ltd., www.infosys.com
Bangalore, India
• Assist in troubleshooting software application issues
• Troubleshooting of LAN issues, PC Performance issues, MS Outlook issues, etc
• Maintaining inventory of all IT assets
• Training new support recruits.
• Generating reports on daily, weekly and monthly basis for about 300 groups of 25 members each.
08/2002 - 05/2005 Bangalore University, Bangalore, India Bachelor of Computer Application - Computer Science