General Manager -IT Services
LOGIQ IT SERVICES
Total des années d'expérience :28 years, 0 Mois
• Crafting strategic plan to advance the company’s mission and objectives to generate profitability and organization growth.
• Assess principal risks, monitor and mitigate.
• Oversee Company operations to ensure productivity efficiency, quality service and cost-effective management of resources.
• Develop strong working relationship with prospective vendors/ customers.
• Identify and develop infrastructure to support the business needs and goals.
• Marshaling Resources to enable to achieve the strategy.
• Ensure the proper functions of the service department to cater to customer’s need.
• Build a strong team of personnel to deliver the best levels of customer service.
Responsible for design, costing, estimating and planning projects.
Manage Datacenters.
Responsible for ensuring best value for the project including supplier base, use of internal and external resources.
Direct and manage project development from beginning to end.
Responsible for identifying, costing and processing any contract variations.
Track activities against the detailed project plans.
Ensuring Projects and Programmes are executed using agreed standards & processes.
Review and approve all project documentation.
Suggests alternative technical solutions in coordination with technical team to meet the deadline.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Manage technical resources within budget and project schedule.
Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in collaboration with
senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
* Implemented IPVPN connectivity between 30+ branches.
* Implemented IT infrastructure centralization project -for multiple business / profit centers.
* Managing 3 Datacentres.
* Managed several Virtualization projects.
Resumé - Binu Jacob 00971-50-6113959 Page 3 of 4
• Liaise with project stakeholders on an ongoing basis.
• Recruits, trains, and motivate review and acknowledge Technical team.
• Manages technical resources within budget and project schedule.
• Applies significant knowledge of industry trends and developments to improve service to
clients.
• Recognize internal/external system deficiencies and implements effective solutions.
• Consistently delivers high-quality services to clients.
• Responsible for managing technical risks throughout the project.
• Suggests alternative technical solutions in coordination with his technical team to meet client
requirements more efficiently, and/or with greater reusability, and / or longer life.
• Assist in sales efforts from a technical perspective.
• Prepare Scope of Work, Design and Annual Maintenance Contract.
• Continually seeks opportunities to increase customer satisfaction and deepen client
relationships.
• Inspires the team to attain goals and pursue excellence.
• Assesses training needs and selects training tools for team members.
IBM e series servers with RAID 1 and 5. Tandberg autoloader with 8 tape cartridges, APC UPS,
CISCO router/switch/firewall, 3Com Gigabit switches, HP & Canon Printers, Network printing
and scanning, Windows 2003 Server, Linux, Borderline Firewall, Veritas Backup Exec, VPN,
File replication, WAN / LAN environment.
Responsibilities:
• Managing and maintaining Windows 2003 Network.
• Planning and implementing new offices/projects
• Managing and maintaining infra -Fedora Core / CentOS Linux, Symantec Endpoint Protection
Borderline Firewall, VPN connection, Backups (BackupEXEC).
• Installation, fine tuning and troubleshooting of various hardware and software.
• Creating and maintaining user accounts Keep track of all the systems performance.
• Preparation of reports such as monthly activities.
• Service level agreements.
• Provided excellent user satisfaction by delivering high quality, well-coordinated user support
with efficient call management.
• Administrating computers and network, managing daily company IT operation.
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