IT Infrastructure Supervisor - Network and Systems Lead – Kuwait Operations
Weatherford International
Total years of experience :14 years, 9 Months
Managed and developed multiple ICT network, infrastructure services and System Administration in alignment with strategic and operational business requirements of the organization.
• Designed, planned and developed network and infrastructure services within the context of the IT strategy.
• Managed organization Internet, VPN connectivity, network equipment and services, servers, network storage devices and network communication equipment’s.
• Responsible for the installation, configuration, upgrading, patching, monitoring and troubleshooting of ESXi Hosts and VMs using vSphere Client or vCenter Server.
• Responsible for configuring and managing of VMware components like DRS, vMotion, Storage VMotion, Virtual Switches, vSphere HA, FT and Lifecycle Manager using vCenter Server.
• Managing physical servers through iDRAC, KVM and RDP.
• Active Directory Installation, Migration and Management for Server 2008R2, 2012, 2016 and 2019. Domain Controller Migration, Upgradation and Rollback
• Responsible for Incident, Problem, and Change Management; Server Builds using standards-based processes; Support for all virtualization platforms; Server patching and virus prevention; Security compliance and audits; Lifecycle management including hardware upgrades, physical to virtual conversion and operating system upgrades.
• Responsible for Office365 administration, MS active directory domain services, DNS, SNMP, DHCP, SharePoint Servers, MS Exchange server and Exchange Online, VMware virtualization.
• Implementing disaster recovery and back-up procedures along with information security and control structures using cloud-based solutions.
• Responsible for all Backup administration activities on all allocated systems & environment by using enterprise backup tools like Veritas BackupExec, Veeam etc.
• Configure and maintain company's network and server infrastructure operating systems, Network routers, switches, Wireless controllers, access points, IP telephony system and security appliances (Fortinet and Palo Alto Firewalls); Servers, Systems and applications in conjunction with Corporate IT to comply with corporate IT policies and directives
• Designed, implemented and Managed CCTV Surveillance system, Access Control and Time entry system for the entire Weatherford facilities in Kuwait
• Experienced on BMC remedy and ServiceNow Ticketing Tools.
• Responsible for managing IT projects while coordinating project phases from development to installation and monitors ongoing progress against plan to ensure delivery on time and within budget.
• Understands major business processes and interacts effectively with Business Heads and Executives and leverage IT functions to Meet Business Needs
• Responsible for managing and maintaining security and integrity of organizations IT systems
• Responsible for maintaining and managing IT infrastructure annual maintenance contracts and telecom contracts with service providers including negotiation on annual service charge reduction.
• Monitor Country Network and Telecom Infrastructure, Backup, Network Security and/or other IT Operational duties at Country level
• Manage and execute all IT Infrastructure Projects at Country level from inception through implementation (Site visits, preparing request for proposal, technical evaluation, installation, implementation and commissioning)
• Supervises local IT support staff in Kuwait to provide day-to-day support and Services, including hardware, software and end user support and maintaining quality IT services and systems documentations for all sites in Kuwait
• Implement strategies for IT operations. Execute IT policies and procedures to design all IT infrastructures and maintain compliance to all standards and policies
• Responsible for configuring and administrating Network routers, Cisco Switches, Wireless Devices and Firewalls, access points, IP telephony system and security appliances.
• Installation, configuration, administration and monitoring of access control systems, CCTV Surveillance and Time Entry systems
• Work as business partner and client advocate evaluating and improving business processes and arrive at mutual, cost effective local business solutions
• Works with Region and Corporate level to ensure proper standard and process are followed at Country level, makes budgetary recommendations and monitors expenditures against approved budget
• Responsible for development and implementation of disaster/recovery procedures.
• Design innovative solutions for all IT issues, and maintain hardware and software processes according to security requirements
Responsible for maintenance of servers and providing support to users and remote users by
using SMS, PC anywhere and RDP
• Maintain and manage Dell and HP servers
• Responsible for maintenance, manage and administration of HP3000 server
• Maintain and Manage DHCP Server, Print Server and File Server
• Maintain and manage Bright store ARC Backup utility for Scheduled and unscheduled backup
• Maintain and manage Roadrunner backup utility for scheduled backup of HP3000 server
• Monitoring local area network bandwidth utilization by using Net flow Analyzer
• Maintain and manage local area network devices
• Responsible for providing support to users in RIGS
• Installation, configuration, maintain, manage and troubleshooting of workstations
• Installation, configuration and troubleshooting of Microsoft Outlook as Email client
• Provide first level support for SAP related issues
Managing Active directory service for Kuwait Site
• Creating, Managing and Maintaining User Object, Security Groups and other resources
• Managing and Administration of Domain Controller, DHCP, DNS, Print and File Server.
• Performed Administration of Sun Server and HP3000 server
• Installation and configuration of Windows 2003 and Windows 2000 servers
• Installation, Configuration and Administration of File servers
• Administration of Norton Symantec 9.0 server and deploy virus definitions to all client
machines
• Maintain and Manage Network Devices, Routers, switches etc.
• Maintain and Manage scheduled and unscheduled backup of Domain controller and file
server by using VERITAS Backup Utility.
• Mailbox creation and managing (Exchange server 2003)
• Administration of Symantec System center for Antivirus protection for servers and clients
• Administration of Terminal Servers and Routing and remote access servers
MBA in Information Systems
BSc in Information Technology