binu v pillai

o Managing Dubai & Abu Dhabi office network infrastructure devices
o Manage Active Directory, Exchange, DNS, DHCP & Group Policies
o Configure and Maintain Virtual Servers
o Configuring Active Directory Services for all users
o according to their functional requirements
o Virus control and prevention and proper updating of security patches on all servers as well as on all desktop systems
o Providing technical support and guidance on all aspects to the end users to facilitate the smooth functioning in their daily operations.
o Managing Security and critical patches of Windows machines thru WSUS
o Managing Security and critical patches of MAC machines thru LANREV
o Managing and securing the office network thru Fortinet firewall
o Shared storage management and access to users
o Configuring Sophos on all machines
o Troubleshooting issues on IMAC, MacBook’s, Windows machines
o Resolving issues on Adobe, Autodesk and other applications
o Coordinating with local vendors for infrastructure requirements and changes

o Providing Server/ System support for more than 50 plus clients on SLA basis
o Installed and configured Windows Server’s 2003/2008/2012/2016
o Handled AD Migration projects
o Configured Virtual Machines on VMware-vSphere Client & Hypervisor (Hyper-V)
o Configured Terminal Server and RDP access
o Migrated emails to office365 from various hosted exchange platforms
o Managed hosted Exchange services like Silver Sky, Etisalat, Dream host, Google Apps & Cobweb, Office 365
o Hands on experience on Black Berry Enterprise Server
o Managed email security thru Symantec MessageLabs & Mail Marshal
o Firewall configurations on SonicWALL & Fortinet
o Configured VPN thru SonicWALL, Cisco, Fort iGATE, Aventail, Shrew
o Configured Antivirus applications like Symantec Endpoint Protection Manager, Trend, MacAfee and Sophos
o Managed backup with Symantec Backup Exec 2014 & Veam
o Installing security patches for Windows Servers
o Resolved issues related to MS Office 2007/2010/2013/2016
o OS installation and Profile configurations
o Configured printers: -HP, Toshiba, Epson, Cannon, Sharp, Brother & Xerox and resolved issues related to it
o SAP & CRM installations and configurations

o Handled IT Operations in Terminal 1, 2 and 3
o AD User account/mailbox creation and managing
o Configuring laptops, PCs and network related equipment’s.
o Installation of software’s, patching, upgrading and maintenance of operating systems.
o Troubleshooting network connectivity issues.
o Maintain software and hardware inventory records
o Configured network resources for departments
o Managed IBM x series blade servers.
o Configured Cisco Switches 3750 and 2900
o Created VLANs
o Installation, Updating & Maintenance of FIDS & Staff Monitors Using IP address based on Linux platform in various terminals
o Reporting to Technical Manger about daily activities

o Administration of Windows 2003 Server
o Creation and managing AD User accounts
o Profile configuration for new users and managing existing users
o Providing shared folder access to users
o Troubleshooting hardware and software related issues with Desktops & laptops
o Printer Operations - Installing, Configuring & Troubleshooting Printers.
o Troubleshooting LAN related problems