binu v pillai

Led IT strategy initiatives focused on cloud adoption, SaaS integration, and infrastructure modernization across
two office locations.
• Directed major projects including:
o Implemented NAS-based storage solution to centralize high-volume project files, improving access
speed, data security, and collaboration across departments.
o Cisco Meraki Network Upgrade, improving bandwidth and reliability.
o MDM Rollout using Mosyle & Intune for secure laptop management.
o Infrastructure Setup for Office Relocation: Supervised full IT infrastructure migration, including
structured cabling, disassembly and reassembly of systems, network remapping, and bringing operations
live with minimal disruption.
o Infrastructure Setup for Expansion Floor: Planned and executed IT setup for new office floor, handling
cabling, connectivity, device rollout, and ensuring seamless integration with existing infrastructure.
• Supported 150+ users with hybrid IT environments combining on-prem servers and cloud solutions (Office
365, SharePoint, Egnyte, Adobe CC, Figma, GoDaddy).
• Administered MFA/SSO access across platforms, ensuring data security and compliance.
• Oversaw remote support operations with offshore helpdesk teams in South Africa and New Delhi.
• Negotiated and managed contracts with 10+ vendors, reducing procurement costs and optimizing service
delivery.
• Delivered IT onboarding, licensing, and access provisioning for new hires.
• Handled cybersecurity incidents using Mimecast security tools.
• Applied ITIL practices in project execution, service delivery, and incident response.

Alpha Data is a leading UAE IT solutions provider. Delivered L1/L2/L3 NOC support for 50+ enterprise clients.
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Resolved multi-tier infrastructure alerts for 50+ enterprise clients under strict SLA, achieving consistent first-call resolution targets across networking, server, and endpoint issues.
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Led multiple Office 365 email migration projects — including PST imports, DNS cutover, and user training — with no data loss or unplanned downtime.
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Performed SAP ERP and Microsoft Dynamics CRM installation, configuration, and deployment for enterprise clients across the UAE.
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Executed Active Directory migrations and VMware vSphere/Hyper-V virtualisation projects, consolidating physical server estates and reducing hardware overhead.
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Implemented backup and disaster recovery solutions using Veeam and Symantec, ensuring RPO/RTO compliance for critical client environments.

Supported IT operations at Abu Dhabi International Airport across Terminals 1, 2, and 3 — a high-availability, mission
critical environment.
- Maintained Linux-based Flight Information Display Systems (FIDS) across all three terminals, ensuring continuous
passenger information availability in a 24/7 airport environment.
- Managed territory-wide software patching and hardware maintenance schedules, minimising system downtime
across a geographically distributed terminal estate.

o Administration of Windows 2003 Server
o Creation and managing AD User accounts
o Profile configuration for new users and managing existing users
o Providing shared folder access to users
o Troubleshooting hardware and software related issues with Desktops & laptops
o Printer Operations - Installing, Configuring & Troubleshooting Printers.
o Troubleshooting LAN related problems