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• recruiting, training and supervising staff
• agreeing and managing budgets
• planning menus
• ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• promoting and marketing the business
• overseeing stock levels
• ordering supplies
• producing staff rotas
• handling customer enquiries and complaints
• taking reservations
• greeting and advising customers
• problem solving
• preparing and presenting staffing/sales reports
• keeping statistical and financial records
• assessing and improving profitability
• setting targets
• handling administration and paperwork
• liaising with customers, employees, suppliers, licensing authorities and sales representatives
• making improvements to the running of the business and developing the restaurant.

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.Ensures food quality and 100% customer satisfactionEnsures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are metAssists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actionsAssists Restaurant Manager in recruiting, interviewing, and hiring team membersConducts performance appraisals, takes disciplinary action, motivates and trainsEnsures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance programChampions recognition and motivation efforts

· Co-ordinates and control the day-to-day operations of Concessions and box office. ·  Maximize profitability with adequate cost control · Local Area Marketing to increase admissions to the cinema.Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice · Plans and implements the On the Job Training/Operational Training for Duty Officers, in coordination with the training team, for operational efficiency · Ensures redressal of all customer complaints at the cinemas within stipulated timelines.

· Supervise and co-ordinate activities of staff who prepare and portion food, · Establish work schedule, Ensure food service and quality control, · Supervise and check assembly of trays · Full responsibility for specific financial controls, TM training assignments, and the screening of prospective employees under the direction of the RGM. · Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant. · To operate shift under mandatory SOPs and guidelines of the organization.         SUCCESS INDICATORS   · APC, Up-selling, Suggestive selling targets, COS, COSV performance, Recruitment Readiness of the store. · TMTS scores, 100% expert certification, No. Of cross-trained Team Members. · CMS check scores, CRM scores, CER scores. P/L and budgeted sales figures   WORK ACTIVITIES:   Conduct briefings, share targets & updates with team members. • Assists in management of day-to-day operations by managing labour, counting inventory and       supplies, and developing the restaurant team •Ensures that facility and equipment are maintained to company standards on a day-to-day basis •Supervises others efficiently and coordinates their work •Assists in management of day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team •Ensures health and safety compliances, and company safety and security policies are met  •Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions