Bismilla Banu

• Managing and considering with web helpdesk, Dameware.
• Handling calls and resolving the IT related issues over the telephone.
• Providing IT support, including procedural documentation and relevant reports.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Prioritizing and managing many open cases at one time.
• Managing the tickets (IT related issues) and closing the tickets by resolving the issues with in SLA’s.