BISMINA JAMAL

Worked in the Operations department as a Medical Transcriptionist at SP Medifort, a 475-bed JCI-accredited (Joint Commission International, USA) super-specialty hospital. Transcribed and proofread medical reports and clinical documentation for accuracy, completeness and consistency with hospital and quality standards. Maintained confidentiality of patient records and supported timely, accurate documentation across multiple specialties.

Coded and submitted medical insurance claims for UAE/Gulf and telemedicine clients across 12+ specialties including dental, using ICD-10-CM, CPT and HCPCS. Managed claim resubmissions and denial management to improve first-pass acceptance, and performed medical auditing to ensure coding accuracy and payer compliance.

Served as first point of contact for patients in a high-volume hospital, coordinating admissions, queries and insurance-coverage explanations. Liaised between patients, clinical teams and insurance desks to resolve coverage and approval issues, maintaining service quality and confidentiality in line with hospital and accreditation standards.