Systems Associate - IMS (L1 & L2 Support)
Result-Oriented
Total years of experience :3 years, 10 Months
Result-Oriented person with 3 year experience as Desktop, Server & Network support Engineer who believes in Productivity and Quality.
CURRENT ORAGANIZATION: IGATE Global Solution (Durgapur, Kolkata)
DESIGNATION: Systems Associate - IMS (L1 & L2 Support)
PERIOD: 19 Feb, 2011 to till now
JOB DESCRIPTION: - Provide L1, L2 support, Remote support, coordination with user and Junior Engineer.
❖ Worked as a team member for the installation and implementation of Windows server 2008 & 2003 environment.
❖ Manage User, computers, Group accounts, OU and Domain in a Windows Server 2008 based environment.
❖ DNS, DHCP & Maintain Exchange Server 2010.
❖ Configure and troubleshooting MS Outlook 2010, Lotus Notes 6.5 and provide Blackberry e-mail support.
❖ Installing and configuring Application Software (AutoCAD 2010 Mechanical, IGEMS, Solid works, MS office suite, Oracle, etc.) and Data Backup and Restore Administration, Install and updating the MacAfee antivirus.
❖ Maintenance and troubleshooting of Client Desktop, Laptop & Workstation.
❖ Installing and configuring Network Printer, Plotter and basic hardware troubleshooting
❖ Maintenance and installing Cisco and D-Link switches.
❖ Asset monitoring, maintenance and update using Asset tracking software.
❖ Vendor handles (Dell & HP) and call escalation.
ORGANIZATION: Pinnacle Infotech Solution
DESIGNATION: IT Executive (Desktop and Server Support Engineer)
PERIOD: 1 July, 2010 to 16 February 2011.
❖ Skillfully handled Desktop support (Trouble shooting in Win-XP/WIN7, Application Software, Lotus, Outlook 2007 & Outlook Express etc.), Link Monitoring, Asset Management, Vendor Management etc.
❖ Responsible for timely up gradations of anti-virus, window's and other professional servers
❖ Troubleshooting of all Brand Desktop, Workstation, and Laptop & Printer related Hardware & Software Issue.
❖ Provided proper installation, integration, and initial operation of the desktop environment to support the business unit's needs.
❖ Shown credentials in troubleshooting various operating system and printer related problem and technical problems of various computer systems proper follow-up with HP & Dell Technical Support till call closing.
❖ Accountable for problem cause analysis, resolution of routine customer problems
TECHNICAL SNAPSHOT: MCSE -Active Directory, Backup/Recovery, DNS, DHCP, FTP, Disk Management, Nat, ACL, IP Security on windows server 2003, Manage User, computers, Group accounts, OU, User Profile Configuration of ADS, Group Policy/System Policies, Remote Desktop, Remote Installation Services, VPN concept.
EXCHANGE SERVER- Exchange Server 2010 Configuration, Migration from exchange server 2003 to 2010 and Mailbox server components, Configure the roles of MB, CAS, HT & ET, backup and restore RDB, Exchange connector (Send & Receive), Messaging Records Management, User Management, Archive storage, Password Reset, Quota Limit, Attachment Limit, Policy, Transport Rules, OWA, RPC_OVER_HTTP, POP3 and IMAP4 Clients Handling, Monitor and maintain the messaging system etc.
CCNA: Switch & Router configuration, RIP, OSPF, EIGRP, VTP, NAT etc.
Name of the Exam Name of the Board Name of the School Year of Passing Marks B.A University of Burdwan Durgapur Govt. College 2007 50.25% HIGHER Secondary W.B.C.H.S.E B.G/S.B.H.S 2004 51.8%