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Bitsin Mathew, Customer Care and Tele sales Executive

Bitsin Mathew

Customer Care and Tele sales Executive·DMGC

India

Master's degree, supply chain managment

Work experience

Total years of experience: 3 years, 5 months

Customer Care and Tele sales Executive

April 2025 - Present

DMGC

Dubai, United Arab Emirates

April 2025 - Present

• Analyzed call data to determine areas of improvement in customer care
process.
• Investigated customer complaints and provided solutions within acceptable
time frames.
• Maintained accurate records of customer interactions, transactions, comments
and complaints.
• Processed customer orders, forms, applications, and requests efficiently.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer care and tele sales executive

April 2025 - April 2026

De Meridian

Dubai, United Arab Emirates

April 2025 - April 2026

Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Sales Executive

March 2024 - February 2025

modtech engineering

Kerala, India

March 2024 - February 2025

Developed and significantly grew assigned territory using strong
engagement and marketing skills.
Generated leads through cold calling, networking, referrals and other
methods.
Supported sales team by delivering current territory sales data and costing
information.
Company industry:
Electric Power Production & Transmission

Sales Executive

January 2024 - January 2025

modtech engineering

Kerala, India

January 2024 - January 2025

• Developed and significantly grew assigned territory using strong engagement
and marketing skills.
• Generated leads through cold calling, networking, referrals and other methods.
• Supported sales team by delivering current territory sales data and costing
information.
Company industry:
Energy & Renewables

Sales Executive

January 2024 - January 2025

modtech engineering

Kerala, India

January 2024 - January 2025

• Developed and significantly grew assigned territory using strong engagement
and marketing skills.
• Generated leads through cold calling, networking, referrals and other methods.
• Supported sales team by delivering current territory sales data and costing
information.
Company industry:
Energy & Renewables

Junior Accountant

January 2022 - January 2023

St. Mary’s Construction Pvt Ltd

Kerala, India

January 2022 - January 2023

Coordinated project materials and schedules, facilitated communication
and prepared reports.
Reviewed daily cash activity reports to ensure accuracy of information.
Worked closely with other departments to ensure accurate recording of
transactions.
Company industry:
Construction & Building

Junior Accountant

January 2022 - January 2023

St. Mary’s Construction Pvt Ltd

Kerala, India

January 2022 - January 2023

• Coordinated project materials and schedules, facilitated communication and
prepared reports.
• Reviewed daily cash activity reports to ensure accuracy of information.
Company industry:
Construction & Building

Education

NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES(NMIMS)

October 2024

October 2024

Master's degree, supply chain managment

India

GPA (percentage): 60.5%

GPA (percentage): 60.5%

Narsee Monjee institute of Management and science

October 2024

October 2024

Master's degree, supply chain managment

India

NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES(NMIMS)

October 2024

October 2024

Master's degree, supply chain managment

India

Saintgits college of applied science

May 2021

May 2021

Bachelor's degree, Computer application

India

GPA (percentage): 60%

GPA (percentage): 60%

i have completed my b.com in 2021. specialised in computer application
View attachment

Saintgits college of applied science

May 2021

May 2021

Bachelor's degree, Computer Application

India

saintgits college of applied science

May 2021

May 2021

Bachelor's degree, Computer Application

India

SAINTGITS COLLEGE OF APPLIED SCIENCE

January 2021

January 2021

High school or equivalent, Computer Application

India

GPA (percentage): 59.99%

GPA (percentage): 59.99%

Sacred heart school

January 2016

January 2016

High school or equivalent, Commerce

India

Skills

RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
TASK MANAGEMENT
Intermediate
TASK MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COLD CALLING
Intermediate
COLD CALLING
Intermediate
ANGULAR WEB FRAMEWORK
Intermediate
ANGULAR WEB FRAMEWORK
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
SAGE 50 ACCOUNTING SOFTWARE
Intermediate
SAGE 50 ACCOUNTING SOFTWARE
Intermediate
SALES
Intermediate
SALES
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
EAGLE CASH
Intermediate
EAGLE CASH
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENGINEERING ANALYSIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
SAP ERP
Intermediate
SAP ERP
Intermediate
SAP FI CO
Intermediate
SAP FI CO
Intermediate

Languages

English

Expert

Malayalam

Native Speaker

Tamil

Expert

Hindi

Intermediate

Training and Certifications

Certifications
HRDC Certification, Block Chain Technology SAP FICO & MM
HRDC Certification, Block Chain Technology SAP FICO
SAP FI and CO
IT Park
Aug 2022
SAP FI and CO
Aug 2022

Hobbies and interests

Motor Sports